Community Office Lead - Service & Growth Coach

Holiday Financial Services Corporation; Nazareth (Northampton County); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401K with company match

Paid Time Off & Holidays

Leave policies

Employee Assistance Program

Job summary

ESSA Bank seeks a Community Office Assistant Manager to support daily branch operations, supervise front-line staff, and deliver exceptional client service.

You will drive sales goals, handle inquiries, train teammates, and build COI relationships with internal partners, upholding integrity and inclusion.

This role emphasizes leadership to guide teams and uphold the bank's mission in a professional, customer-focused environment.

Qualifications

• Language skills to read, comprehend, and interpret documents.
• Proficiency with core banking systems (transaction, debit card, statements).
• Mathematical skills: ability to perform basic arithmetic.
• Reasoning ability: apply common sense to instructions and solve problems.
• Physical demands: ability to lift up to 25 pounds and work at a desk.

Responsibilities

• Assist in supervising front-line employees and daily banking operations.
• Support customer inquiries and resolve basic service issues.
• Monitor transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach and develop front line employees.
• Develop professional COI relationships with internal partners.

Skills

Leadership

Integrity

Collaboration

Client Focus

Respect

Education

High school diploma or GED

Tools

Core transaction system

Debit card system

Statement processing system

Job description

ESSA Bank seeks a Community Office Assistant Manager to support daily branch operations, supervise front-line staff, and deliver exceptional client service.

You will drive sales goals, handle inquiries, train teammates, and build COI relationships with internal partners, upholding integrity and inclusion.

This role emphasizes leadership to guide teams and uphold the bank's mission in a professional, customer-focused environment.