Retail Branch Lead & Customer Growth Coach

F.N.B. Corporation; Clymer (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation's Retail unit seeks an Assistant Branch Manager in Clymer, PA to lead daily branch operations and support a high-performing sales team.

You will drive customer engagement, manage referrals, and ensure accurate processing of transactions while adhering to bank policies and core values. This role reports to assignment-based leadership in a dynamic, customer-focused environment.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of job-related experience.
• Excellent customer service and communication skills; strong organizational and analytical abilities.
• Knowledge of banking policies, consumer products and services; sales experience.
• Licensure: Nationwide Mortgage Licensing System and Registry Identifier preferred but may be required.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs. Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures. Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Experience in role

Banking policies

Sales skills

Education

High School or GED

Job description

F.N.B. Corporation's Retail unit seeks an Assistant Branch Manager in Clymer, PA to lead daily branch operations and support a high-performing sales team.

You will drive customer engagement, manage referrals, and ensure accurate processing of transactions while adhering to bank policies and core values. This role reports to assignment-based leadership in a dynamic, customer-focused environment.