Community Manager: Lead Operations, Leasing & Experience

Paragon Properties, LLC.; Kalamazoo (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

9 paid holidays

Volunteer hours

401(k) matching

Bonuses

Training & advancement

Employee recognition

Rent discount

Job summary

Paragon Properties, LLC is seeking a dynamic Community Manager for Dover Hills Apartments in Southwest Michigan. You will lead day-to-day operations, boost resident satisfaction, and mentor a property team to deliver exceptional service.

The role emphasizes relationship sales, strong communication, and adherence to Fair Housing and safety standards. We offer a comprehensive benefits package and opportunities for advancement within the Paragon family.

Qualifications

• 1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Industry designations (preferred)
• Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills
• Strong attention to detail
• Possesses superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Basic math skills
• Professional appearance and demeanor
• Ability to handle multiple tasks in a fast paced environment and adapt to changing assignments and priorities
• Reliable and dependable attendance at the work site
• YARDi experience (preferred)
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
• We require a pre-employment background check, drug screening and physical before employment begins.

Responsibilities

• Oversee day-to-day operations of the property and lead staff.
• Set goals, mentor, and evaluate job performance; coach when disciplining.
• Maintain staff work schedules and approve payroll.
• Attend meetings and trainings to mentor and enforce procedures.
• Conduct staff meetings and share company information/policies.
• Prepare financial and performance reports.
• Ensure top-level customer satisfaction through professional conversations.
• Participate in leasing process: tours, traffic recording, follow-up, and applications.
• Perform final inspection of market-ready units prior to move-in.
• Ensure the community is rented to capacity and within budget.
• Monitor and manage rental rates to maximize income.
• Inspect common areas, models, and vacant units.
• Address standards and liability issues promptly.
• Oversee market-ready process.
• Monitor maintenance requests and coordinate with Maintenance Supervisor.
• Assist with move-out inspections and proper documentation.
• Ensure inspections and preventive maintenance are completed.

Skills

relationship sales

customer service

communication skills

leadership

attention to detail

Education

High school diploma

College degree preferred

Industry designations (preferred)

Tools

MS Office

Word

Excel

Outlook

YARDi

Job description

Paragon Properties, LLC is seeking a dynamic Community Manager for Dover Hills Apartments in Southwest Michigan. You will lead day-to-day operations, boost resident satisfaction, and mentor a property team to deliver exceptional service.

The role emphasizes relationship sales, strong communication, and adherence to Fair Housing and safety standards. We offer a comprehensive benefits package and opportunities for advancement within the Paragon family.