Community Manager

Paragon Properties, LLC.; Kalamazoo (MI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

9 paid holidays

Volunteer hours

401(k) matching

Bonuses

Training & advancement

Employee recognition

Rent discount

Job summary

Paragon Properties, LLC is seeking a dynamic Community Manager for Dover Hills Apartments in Southwest Michigan. You will lead day-to-day operations, boost resident satisfaction, and mentor a property team to deliver exceptional service.

The role emphasizes relationship sales, strong communication, and adherence to Fair Housing and safety standards. We offer a comprehensive benefits package and opportunities for advancement within the Paragon family.

Qualifications

• 1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Industry designations (preferred)
• Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills
• Strong attention to detail
• Possesses superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Basic math skills
• Professional appearance and demeanor
• Ability to handle multiple tasks in a fast paced environment and adapt to changing assignments and priorities
• Reliable and dependable attendance at the work site
• YARDi experience (preferred)
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
• We require a pre-employment background check, drug screening and physical before employment begins.

Responsibilities

• Oversee day-to-day operations of the property and lead staff.
• Set goals, mentor, and evaluate job performance; coach when disciplining.
• Maintain staff work schedules and approve payroll.
• Attend meetings and trainings to mentor and enforce procedures.
• Conduct staff meetings and share company information/policies.
• Prepare financial and performance reports.
• Ensure top-level customer satisfaction through professional conversations.
• Participate in leasing process: tours, traffic recording, follow-up, and applications.
• Perform final inspection of market-ready units prior to move-in.
• Ensure the community is rented to capacity and within budget.
• Monitor and manage rental rates to maximize income.
• Inspect common areas, models, and vacant units.
• Address standards and liability issues promptly.
• Oversee market-ready process.
• Monitor maintenance requests and coordinate with Maintenance Supervisor.
• Assist with move-out inspections and proper documentation.
• Ensure inspections and preventive maintenance are completed.

Skills

relationship sales

customer service

communication skills

leadership

attention to detail

Education

High school diploma

College degree preferred

Industry designations (preferred)

Tools

MS Office

Word

Excel

Outlook

YARDi

Job description

We don't just manage properties—we create exceptional experiences. We’re on a mission to find a dynamic, results-driven Community Manager to join our team atDover Hills Apartments. If you’re passionate about delivering excellence, optimizing operations, and fostering resident satisfaction, this role is for you.

Ready to lead a thriving apartment community in one of Southwest Michigan's most dynamic markets? We're looking for a motivated Community Manager who can balance operational excellence, resident satisfaction, and team leadership. Whether serving long-term residents or the area's active student population, you'll play a key role in creating a welcoming, engaging community where people love to live.

Qualified candidates will demonstrate an aptitude for relationship sales, and possess a strong customer service ethic, exemplary communication skills, and a love for hard work hard in a fun environment!

Paragon offers an outstanding benefits package

• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Paid time off, 9 paid holidays and paid volunteer hours
• 401(k) program with an employer contribution
• Quarterly bonusesbased on overall property performance goals
• Training program with opportunities for advancementwith
• Employee Recognition Program
• Rent Discount

Your role as part of our Paragon family

• Responsible for day-to-day oversight of a property in Promote a positive work atmosphere through effective and “present” leadership.
• Communicate job expectations by setting goals, mentoring, and evaluating jobperformance. May require written or verbal coaching and counseling when
  disciplining employees, enforcing company policies, procedures, standards, andsafety guidelines.
• Maintain employee work schedules, time off, audit and approve payroll.
• Attend meetings, training and refresher classes as necessary to effectively mentor,train, and enforce business procedures.
• Conduct staff meetings and communicate company information/policies/processesto staff
• Prepares (by appropriate deadlines) all applicable financial and performance reports
• Ensures top-level customer (both internal and external) satisfaction through continuous professional and positive conversations.
• Participates in all aspects of the apartment leasing process, including touring apartments, recording traffic, performing follow-up, and assisting with application processing.
• Performs "quality control" final inspection of all market ready units prior to move-in.
• Ensure the community is rented to optimal capacity and budget expectations.
• Monitor and manage rental rates to maximize income.
• Routinely inspect physical condition of entire community, including common areas, models, and vacant units.
• Addresses all standards and liability issues immediately.
• Oversees the market ready process.
• Monitors maintenance service requests and works closely with Maintenance Supervisor (or designated maintenance representative) to prioritize and complete service requests within company expectations.
• Assist with performing move out inspections of vacant units. Ensure properdocumentation is completed.
• Ensure inspections and preventative maintenance are completed.
  

Position Requirements

• 1+ years of on-site Leasing Manager or Assistant Manager experience or at least 2+ years of supervisory experience with customer service orientation
• High school diploma or equivalent, college-level education (strongly preferred)
• Industry designations (preferred)
• Excellent written and verbal communication skills, interpersonal, leadership, coaching and conflict resolution skills
• Strong attention to detail
• Possesses superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Basic math skills
• Professional appearance and demeanor
• Ability to handle multiple tasks in a fast paced environment and adapt to changing assignments and priorities
• Reliable and dependable attendance at the work site
• YARDi experience (preferred)
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.
• We require a pre-employment background check, drug screening and physical before employment begins.

OUR MISSION

Create an unparalleled living experience for our residents while enriching the lives of all members of our Paragon family*

*Definition of Paragon Family:

A group of indviduals, not related by birth, but bonded together by common beliefs, values, and goals that support our brand. These indivuals are made up of our residents, employees, vendors, and our owners. Together we stand by our name - to model excellence in all things.

OUR VISION

Be the place everyone loves to call home

OUR VALUES

• People First Always
• Deliver with Integrity
• Aspire to Inspire
• Customer Service with Care

Paragon Properties is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status. If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.