Community Manager: Growth, Experience & Ops

WeareBeyond Global; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

WeareBeyond Global is seeking a Community Manager to own the financial, operational, and experiential performance of our Los Angeles building onsite. You will ensure members receive an exceptional experience while commercial and operational targets are met.

You will report to the Community Director and collaborate with Sales, Finance, Real Estate, and central support teams. This role involves owning the sales cycle, HubSpot pipeline, retention efforts, broker events, and building-operational

Qualifications

• 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, commercial real estate, or similar.
• 2+ years of experience managing teams of individual contributors.
• Excellent verbal and written communication skills.
• Strong project management and business operations experience.

Responsibilities

• Partner with Sales to hit monthly revenue and occupancy targets.
• Manage the full sales cycle at building level: tours, proposals, onboarding, renewals.
• Own HubSpot pipeline, forecasting, and follow-up.
• Drive retention and reduce churn through proactive member relations.
• Co-initiate broker events and lead-generation activities.
• Identify new commercial initiatives for growth.
• Own the overall member experience and key accounts.
• Escalate and resolve policy-related member issues professionally.
• Monitor NPS and other satisfaction KPIs.
• Develop action plans to improve member satisfaction.
• Lead member communications about updates and initiatives.
• Maintain high-quality operating standards; manage vendors.
• Oversee vendors' SLAs and onboarding.
• Collaborate with Asset Managers/Real Estate on escalations.
• Own building Opex and P&L in partnership with Finance.
• Support budgeting and financial optimization; oversee fees collection.

Job description

WeareBeyond Global is seeking a Community Manager to own the financial, operational, and experiential performance of our Los Angeles building onsite. You will ensure members receive an exceptional experience while commercial and operational targets are met.

You will report to the Community Director and collaborate with Sales, Finance, Real Estate, and central support teams. This role involves owning the sales cycle, HubSpot pipeline, retention efforts, broker events, and building-operational