Community Manager

Infinitspace; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Perkbox access

Commission structure

Enhanced maternity leave

Career development opportunities

Regular team events

Company equity package

Phone allowance

Job summary

Infinitspace is seeking an experienced Community Manager for a fixed-term 2-3 month contract to support the launch and initial operations of our new Los Angeles location. You will own day-to-day success, lead the on-site team, and ensure members receive an exceptional experience while meeting commercial and operational targets.

You will report to the Community Director and collaborate with Sales, Finance, Real Estate and central support teams to deliver a seamless member experience and drive

Qualifications

• 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, CRE, or similar.
• Strong customer service background and sales experience.
• 2+ years of experience managing teams of individual contributors and leading operations.

Responsibilities

• Drive revenue and occupancy targets with the Sales team and manage full sales cycle at building level.
• Own the overall member experience and act as escalation point for policies and procedures.
• Oversee vendor onboarding and ongoing relationship management to maintain service levels and cost controls.
• Manage building P&L, budgeting processes, and optimize financial performance for the space.
• Lead and develop the Community Team to ensure high performance and accountability.

Skills

Hospitality

Marketing

Sales

Team leadership

Customer service

Communication

Project management

Job description

The Role

This is a fixed-term, 2-3 month contract opportunity to support the launch and initial operations of our new beyond location in Los Angeles. We're looking for an experienced Community Manager who can hit the ground running, deliver an exceptional member experience, and ensure smooth day-to-day operations during this period.

As Community Manager, you are fully accountable for the financial, operational and experiential performance of your building. You own the day-to-day success of the space, lead the on-site team and ensure members receive an exceptional experience while commercial and operational targets are met.

You will report directly to the Community Director and work closely with Sales, Finance, Real Estate, and central support teams.

Key Responsibilities

Sales

• Partner closely with the Sales Team to achieve monthly revenue and occupancy targets


• Manage the full sales cycle at building level, including tours, proposals, onboarding, renewals, pricing adjustments and growth conversations


• Own HubSpot pipeline management and ensure accurate forecasting and follow-up


• Actively manage member relationships to drive retention and prevent churn


• Co-initiate and co-host broker events, referral initiatives and other lead-generation activities


• Identify and implement new commercial initiatives to drive future growth

Member Experience

• Own the overall member experience and relationships with key and strategic accounts


• Act as the primary escalation point and final decision-maker on beyond policies and procedures


• Resolve complex member issues, including terminations with professionalism and empathy


• Monitor, analyze, and act on member satisfaction KPIs, including Net Promoter Score (NPS)


• Develop and implement building-specific action plans to improve member satisfaction


• Lead member communication related to business updates, process changes and company initiatives

Operations

• Ensure beyond's high-quality operational standards are consistently met and improved


• Act as the primary point of contact for vendors, including onboarding and ongoing management


• Hold vendors accountable to service levels and operational standards


• Work with Asset Managers, Landlords, and the Real Estate team to manage building-related escalations


• Maintain full accountability for building-level operating expenses (Opex)

Finance

• Own the building P&L and overall financial performance in collaboration with the Finance Department


• Contribute to monthly, quarterly, and annual budgeting processes


• Identify and implement financial optimisation initiatives


• Oversee membership fees collection, payment issues, late payments, and membership fees increases

Leadership & Management

Lead, manage and develop the Community Team as we hire them ensuring strong day-to-day support, clear accountability, and high performance across the team. Motivate and guide the team across all key business areas listed below fostering a collaborative and results-driven culture.

About You

Basic Qualifications

• 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, commercial real estate, or similar


• Strong customer service background


• Sales experience


• 2+ years of experience managing teams of individual contributors


• Excellent verbal and written communication skills


• Strong project management and business operations experience


• Fluency in English (written and spoken)

Working Location

Onsite

Benefits

At beyond, we believe in empowering our team just as much as our members. We're committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you'll receive:

• 25 days annual leave, plus your birthday off


• Access to Perkbox, our employee rewards and wellbeing platform


• Commission structure (role dependent)


• Enhanced maternity leave


• Opportunities for career development and progression within a growing business


• Regular team and community events


• Company equity package


• Phone allowance

Our Mission

To make the world a better place by empowering people to reach their full potential, together.

beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together