Community Manager

WeareBeyond Global; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

WeareBeyond Global is seeking a Community Manager to own the financial, operational, and experiential performance of our Los Angeles building onsite. You will ensure members receive an exceptional experience while commercial and operational targets are met.

You will report to the Community Director and collaborate with Sales, Finance, Real Estate, and central support teams. This role involves owning the sales cycle, HubSpot pipeline, retention efforts, broker events, and building-operational

Qualifications

• 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, commercial real estate, or similar.
• 2+ years of experience managing teams of individual contributors.
• Excellent verbal and written communication skills.
• Strong project management and business operations experience.

Responsibilities

• Partner with Sales to hit monthly revenue and occupancy targets.
• Manage the full sales cycle at building level: tours, proposals, onboarding, renewals.
• Own HubSpot pipeline, forecasting, and follow-up.
• Drive retention and reduce churn through proactive member relations.
• Co-initiate broker events and lead-generation activities.
• Identify new commercial initiatives for growth.
• Own the overall member experience and key accounts.
• Escalate and resolve policy-related member issues professionally.
• Monitor NPS and other satisfaction KPIs.
• Develop action plans to improve member satisfaction.
• Lead member communications about updates and initiatives.
• Maintain high-quality operating standards; manage vendors.
• Oversee vendors' SLAs and onboarding.
• Collaborate with Asset Managers/Real Estate on escalations.
• Own building Opex and P&L in partnership with Finance.
• Support budgeting and financial optimization; oversee fees collection.

Job description

As Community Manager, you are fully accountable for the financial, operational, and experiential performance of your building. You own the day-to-day success of the space and ensure members receive an exceptional experience while commercial and operational targets are met.

You will report directly to the Community Director and work closely with Sales, Finance, Real Estate, and central support teams.

Key Responsibilities

• Partner closely with the Sales Team [AO1] [MS2] to achieve monthly revenue and occupancy targets
• Manage the full sales cycle at building level, including tours, proposals, onboarding, renewals, pricing adjustments and growth conversations
• Own HubSpot pipeline management and ensure accurate forecasting and follow-up
• Actively manage member relationships to drive retention and prevent churn
• Co-initiate and co-host broker events, referral initiatives, and other lead-generation activities
• Identify and implement new commercial initiatives to drive future growth

Member Experience

• Own the overall member experience and relationships with key and strategic accounts
• Act as the primary escalation point and final decision-maker on beyond policies and procedures
• Resolve complex member issues, including terminations with professionalism and empathy
• Monitor, analyze, and act on member satisfaction KPIs, including Net Promoter Score (NPS)
• Develop and implement building-specific action plans to improve member satisfaction
• Lead member communication related to business updates, process changes and company initiatives

Operations

• Ensure beyond’s high-quality operational standards are consistently met and improved
• Act as the primary point of contact for vendors, including onboarding and ongoing management
• Hold vendors accountable to service levels and operational standards
• Work with Asset Managers, Landlords, and the Real Estate team to manage building-related escalations
• Maintain full accountability for building-level operating expenses (Opex)

Finance

• Own the building P&L and overall financial performance in collaboration with the Finance Department
• Contribute to monthly, quarterly, and annual budgeting processes
• Identify and implement financial optimization initiatives
• Oversee membership fees collection, payment issues, late payments, and membership fees increases

About You

Basic Qualifications

• 5+ years of experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, commercial real estate, or similar
• 2+ years of experience managing teams of individual contributors
• Excellent verbal and written communication skills
• Strong project management and business operations experience

Working Location

Onsite

Our Mission

To make the world a better place by empowering people to reach their full potential, together.

beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together