Community Manager (Freelancer)

WITHIN; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited vacation

Phone & internet stipend

Health insurance

Remote freelance work

Job summary

WITHIN is seeking a remote freelance community manager to engage consumers across Facebook, Instagram, YouTube, and TikTok. You will respond in each brand’s voice, drive purchase intent, and triage questions while coordinating with customer service teams.

You will monitor conversations with Talkwalker, follow brand matrices, and escalate issues promptly. The role requires daily adherence to deadlines, launches, and live brand moments.

Qualifications

• 2+ years in consumer-brand community management.
• Fluent written English for public communication.
• Experience with Sprout Social or similar platform.
• Familiar with Talkwalker and social listening tools.
• Ability to use AI tools in daily workflows.

Responsibilities

• Run twice-daily inbox sweeps across Facebook, Instagram, YouTube, and TikTok.
• Respond in each brand’s voice, prioritizing purchase intent and customer issues.
• Route sizing and refund questions to brand customer service teams.
• Identify relevant conversations using Talkwalker and native searches.
• Follow response matrices and FAQs, securing approvals before posting.
• Escalate sensitive issues quickly and identify real-time trends.
• Track product requests and sentiment for monthly reporting.
• Draft replies with AI and document workflows in shared accounts.
• Stay within contracted scope during contests, launches, and live moments.

Skills

Community management

English proficiency

Social media culture

AI workflow usage

Data analysis

Tools

Sprout Social

Talkwalker

AI tools

Excel

Job description

Description:

• Run twice-daily inbox sweeps in Sprout Social across Facebook, Instagram, YouTube, and TikTok.
• Respond in each brand’s voice, prioritizing purchase intent, product questions, and customer issues.
• Route sizing and refund questions to brand customer service teams.
• Identify and join relevant conversations using Talkwalker and native social searches.
• Follow brand response matrices and FAQs, securing required approvals before posting.
• Escalate sensitive issues quickly and identify real-time trends for timely responses.
• Track product requests, recurring complaints, and sentiment for monthly account-team reporting.
• Use AI for drafting replies, triage, and summaries while documenting workflows in shared team accounts.
• Stay within contracted scope, including during contests, launches, and live brand moments.

Requirements:

• 2+ years of hands-on community management experience for consumer brands, ideally in an agency environment.
• Perfect written English for daily public, client-facing communication.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social or a similar platform and social listening tools such as Talkwalker.
• Comfort using AI tools in daily workflows.
• Fast, organized, and reliable when working to daily deadlines, launches, and live events.
• Strategic, analytical, solution-focused approach with strong business judgment.
• Ability to complete a typing and English test and an Excel logic assessment.
• Alignment with WITHIN’s values: Fight for Every Inch, Wear the Bucket, Be Real, and Get Curious.

Benefits:

• Competitive base salary based on experience and ability level.
• Unlimited vacation policy.
• Monthly phone/internet and food stipend.
• Health insurance coverage.
• Remote freelance work arrangement.