Community Manager - Freelance

WITHIN; New York (NY); Hybride; MXN 360 000 - 600 000; Plein temps

Avantages offerts par ce poste

Unlimited vacation policy

Monthly phone/internet and foodstipend

Health insurance coverage

Freelance - Permanent Full-time in our

in-office role in Mexico City, Mexico

Résumé du poste

WITHIN is hiring a hands-on social community manager (freelance to perm) to own brand conversations on Instagram, TikTok, Facebook, and YouTube. You will live in brand voices, manage inboxes, and drive sentiment while following the client’s response matrix.

The role starts with a few consumer brands and scales with launches and live moments across multiple platforms. Ideal candidates have 2+ years in consumer-brand community management, deep knowledge of Instagram and TikTok culture, experience

Qualifications

• Perfect written English, client-facing
• 2+ years of hands-on community management for consumer brands
• Daily fluency in Instagram and TikTok culture; X experience is a plus
• Experience with Sprout Social or similar tool and social listening tools such as TalkWalker
• Comfortable using AI tools in daily work
• Fast, organized and reliable on a daily cadence, including launches and live moments
• Fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious

Responsabilités

• Run inbox sweeps at least twice a day across Facebook, Instagram, YouTube and TikTok
• Reply in each brand's voice, prioritizing purchase intent, fit/product questions, then issues
• Join conversations proactively using TalkWalker and native search
• Follow brand response matrices and FAQs; escalate as needed
• Spot trends in real time and suggest timely comments/replies
• Log product requests, recurring complaints and sentiment; feed monthly report
• Use AI to draft replies and triage; document workflows in shared accounts
• Stay inside contracted scope (e.g., paid-ad comments out of scope)

Connaissances

English proficiency

Community management

Agency experience

Sprout Social

TalkWalker

AI tools

Organized

Outils

Sprout Social

TalkWalker

Description du poste

You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.

About the Role:

We are hiring a hands-on social community manager (freelance to perm). This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.

You will start on a few consumer brands, for example:

• A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking.
• A spirits brand: a month-long social contest where community management needs to be on fire the whole time.
• A second spirits brand: real-time community management and live reactions around a major live moment.

Responsibilities include, but are not limited to:

• Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.
• Find and join conversations proactively (comment marketing), using TalkWalker and native search.
• Follow each brand's response matrix and FAQ, upscale anything sensitive fast, and never post without the approvals the brand has set.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
• Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
• Stay inside contracted scope (for example, paid-ad comments are out of scope unless the client adds them)

Requirements:

• Perfect written English. This role is client-facing in public every day.
• 2+ years of hands-on community management for consumer brands, ideally at an agency.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
• Comfortable using AI tools in your daily work.
• Fast, organized and reliable on a daily cadence, including during launches and live moments.
• A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Our interview process includes, but is not limited to to the following:

• Typing Test and English Test
• Logic assessment on Excel

We offer a competitive salary and benefits based on ability level for full-time employees, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Freelance - Permanent Full-time in office in Mexico City, Mexico

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Check out some of our work!

We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

Join Our Network!

Stay connected with us and be the first to know about new opportunities, industry insights, and updates.

Follow us on:

• LinkedIn
• WhatsApp Community
• Instagram
• Tik Tok

Locations

• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States

AI-Assisted Screening Notice

As part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions.

If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at 315-533-2388.