Community Manager (Freelancer) New Mexico City

Agency Within, LLC; New York (NY); Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Base salary DOE

Unlimited vacation policy

Monthly phone/internet and food stiped

Health insurance coverage

Permanent full-time in office in MXC,

Job summary

WITHIN is seeking a hands-on Social Community Manager to live in our brands' Instagram, TikTok, Facebook, and YouTube comments and DMs, ensuring communities feel cared for daily. You’ll start with a few consumer brands, including workwear and spirits, managing inbound/outbound interactions and real-time engagement.

Responsibilities include inbox sweeps, brand-voice replies, proactive conversations, trend spotting, and monthly sentiment reporting.

Qualifications

• 2+ years of hands-on community management for consumer brands.
• Excellent written English and client-facing communication.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social and TalkWalker for social listening.
• Comfortable using AI tools to draft replies and triage.

Responsibilities

• Run inbox sweeps at least twice a day across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, prioritizing purchase intent, then fit/product questions, then issues.
• Find and join conversations proactively (comment marketing) using TalkWalker and native search.
• Follow each brand's response matrix and FAQ; elevate sensitive items quickly.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment; feed a monthly report to the account team.
• Use AI to work faster and document workflows from shared team accounts.

Skills

Perfect written English

Social community management

Agency experience

Tools

Sprout Social

TalkWalker

AI tools

Job description

You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.

About the Role:

We are hiring a hands-on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.

You will start on a few consumer brands, for example:

• A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking.
• A spirits brand: a month-long social contest where community management needs to be on fire the whole time.
• A second spirits brand: real-time community management and live reactions around a major live moment.

Responsibilities include, but are not limited to:

• Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.
• Find and join conversations proactively (comment marketing), using TalkWalker and native search.
• Follow each brand's response matrix and FAQ, elevate anything sensitive fast, and never post without the approvals the brand has set.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
• Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
• Stay inside contracted scope (for example, paid-ad comments are out of scope unless the client adds them)

Requirements:

• Perfect written English. This role is client-facing in public every day.
• 2+ years of hands‑on community management for consumer brands, ideally at an agency.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
• Comfortable using AI tools in your daily work.
• Fast, organized and reliable on a daily cadence, including during launches and live moments.
• A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Our interview process includes, but is not limited to to the following:

Typing Test and English Test

Logic assessment on Excel

We offer a competitive salary and benefits based on ability level for full‑time employees, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Freelance - Permanent Full-time in office in Mexico City, Mexico

Weweave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

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• New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in WITHIN’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

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