Community Manager - AI Security SaaS | Scale Engagement

Cacheflow; United States; On-site; USD 136,000 - 185,000; Full time

Job summary

Wiz is transforming how businesses secure everything they build and run in the cloud. As Community Manager you’ll design programs that help customers succeed with Wiz by giving them a place to find answers quickly and build deeper connections with peers.

You'll collaborate across product, customer success, and marketing to ensure the community is active, valuable, and scalable. This role requires strategic thinking and hands-on execution in a fast-paced environment.

Qualifications

• 3+ years building customer and community programs.
• 5 years experience in technology.
• Experience communicating with users and connecting with them.

Responsibilities

• Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead.
• Foster customer to customer engagement: Build programs that drive deeper customer to customer engagement where customers are actively contributing to the community, answering peers’ questions, and sharing best practices.
• Encourage feedback that shapes the product: Establish clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams on how best to utilize the community to bring real-time customer insights into their workflows.
• Scale self service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty.
• Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.

Skills

Community programs

Slack familiarity

Cross-functional collaboration

Communication

Job description

Wiz is transforming how businesses secure everything they build and run in the cloud. As Community Manager you’ll design programs that help customers succeed with Wiz by giving them a place to find answers quickly and build deeper connections with peers.

You'll collaborate across product, customer success, and marketing to ensure the community is active, valuable, and scalable. This role requires strategic thinking and hands-on execution in a fast-paced environment.