Community Manager ($99,600.00 - $129,900.00)

Irvine Company; San Diego (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities seeks a Community Manager for the Villas of Renass in San Diego. The role leads all aspects of community operations, including staff leadership, resident relations, financial performance, and curb appeal, ensuring adherence to Irvine Company standards.

The position involves coaching staff, overseeing leasing processes, and collaborating across departments to deliver best-in-class service and strong occupancy performance.

Qualifications

• High school diploma is required.
• Two years of management experience in a customer service environment; leasing experience preferred.
• Valid California driver’s license and vehicle insurance; regular operation of a vehicle is required.
• Clear English communication, written and verbal; multilingual ability is a plus.

Responsibilities

• Create a customer service focused culture for residents, prospects, vendors and employees; respond to and resolve resident requests and concerns.
• Train, onboard, and develop all team members; coach and develop direct reports to foster excellence.
• Oversee leasing processes; may supervise a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Communicate strategic business practices with leaders to ensure efficiency and consistency.
• Manage property financial performance including budget variances and forecasting input.
• Ensure community standards meet Irvine Company standards at all times.
• Develop and manage resident communications; monitor metrics and renewals; adjust pricing as needed.

Skills

Customer service

Leadership

Team development

Budget management

English communication

Education

High school diploma

Job description

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Community Manager ($99,600.00 - $129,900.00)

Date: Oct 22, 2026

Property: VILLAS OF RENAS (2085)

Location: San Diego, CA, 92122

Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Community Manager is responsible for leading all phases of operation of the community, including, but not limited to, leadership and development of onsite team, financial performance, resident relations, and community preservation and aesthetics.

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
• Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue.
• Ensure the condition and quality of the communities meet the Irvine Company standards at all times.
• Develop and manage resident communications.
• Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise.
• Monitors/evaluates key metrics for community and ensure plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTV’s; monitors NPS, social media feedback and follows up as needed.
• Complete audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
• Regularly updates competitive data to help inform pricing decisions. Communicates findings to GM/Senior Director and Revenue Manager.
• Partner with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects.
• Partner with ICAD to ensure customer service standards and operational KPI’s are achieved during ongoing reinvestment projects.
• Variances in responsibilities may exist by community type:
• May be responsible for leading the leasing function to achieve and/or exceed occupancy/availability goals, including coaching on the leasing process.
• Collaborate with the leasing manager to achieve and/or exceed occupancy/availability goals.

Additional Skills:

Preferred Education:

Preferred Years of Relevant Work Experience:

Additional Requirements:

Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

• High school diploma
• Two years management experience in customer service environment; leasing experience preferred
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• On call as needed for after hours emergencies
• Ability to work evenings, weekends and holidays

Community Details:

Communities of Responsibility: La Jolla Neighborhood - All Comm
Unit Count: 1251

Compensation:

Base Pay Range:$99,600.00 -$129,900.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.