Community Manager ($99,600.00 - $129,900.00)

Irvine Company Chicago; San Diego (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities, a division of Irvine Company, is hiring a Community Manager to oversee all phases of community operations, including leading the onsite team, driving financial performance, enhancing resident relations, and preserving the property’s appearance.

You will train staff, coach leasing activity, partner with maintenance and other departments, and ensure Irvine Company standards are met while delivering best-in-class service.

Qualifications

• High school diploma.
• Two years management experience in customer service environment; leasing experience preferred.
• Valid California driver’s license; maintain vehicle liability insurance as required by state law.
• Ability to communicate clearly and effectively in English; multilingual ability a plus.
• Occasional travel required.
• On call as needed for after-hours emergencies.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns.
• Training, onboarding, and development of all team members with focus on employee engagement and retention; coach and develop direct reports.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
• Manage financial performance of property including budget variances, input for budget and forecast, and opportunities to increase revenue.
• Ensure condition and quality meet Irvine Company standards.
• Develop and manage resident communications.
• Anticipate resident relations challenges and demonstrate problem solving skills.

Skills

Leadership

Customer service

English communication

Education

High school diploma

Job description

Position Summary

The Community Manager is responsible for leading all phases of operation of the community, including, but not limited to, leadership and development of onsite team, financial performance, resident relations, and community preservation and aesthetics.

Key Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
• Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue.
• Ensure the condition and quality of the communities meet the Irvine Company standards at all times.
• Develop and manage resident communications.
• Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise.
• Monitors/evaluates key metrics for community and ensure plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTV’s; monitors NPS, social media feedback and follows up as needed.
• Complete audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
• Regularly updates competitive data to help inform pricing decisions. Communicates findings to GM/Senior Director and Revenue Manager.
• Partner with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects.
• Partner with ICAD to ensure customer service standards and operational KPI’s are achieved during ongoing reinvestment projects.

• Variances in responsibilities may exist by community type:
• Smaller Communities:
  • May be responsible for leading the leasing function to achieve and/or exceed occupancy/availability goals, including coaching on the leasing process.
• Larger Communities:
  • Collaborate with the leasing manager to achieve and/or exceed occupancy/availability goals.

Preferred Years of Relevant Work Experience

Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations

• High school diploma
• Two years management experience in customer service environment; leasing experience preferred
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• Occasional travel required
• On call as needed for after hours emergencies
• Ability to work evenings, weekends and holidays

Community Details

Communities of Responsibility: La Jolla Neighborhood - All Comm

Unit Count: 1251

Compensation

Base Pay Range: $99,600.00 - $129,900.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.