Service Manager II ($89,200.00 - $121,500.00)

Irvine Company; San Jose (CA); Hybrid; USD 89,000 - 122,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities is seeking a Service Manager II to oversee maintenance operations for large communities in the San Jose area. You will lead a maintenance team handling service requests, preventative maintenance, and turnovers while managing budgets, inventory, and vendor coordination.

The role emphasizes safety compliance (OSHA) and strong customer service, with responsibilities including audits, KPI tracking, and cross-site leadership to ensure high-quality operations.

Qualifications

• Requires EPA 608 (Core and Type II) certification.
• Excellent written and spoken English communication.
• Willingness to travel between communities daily; valid CA driver’s license.
• Ability to perform physical tasks and raise/lower loads as described in requirements.

Responsibilities

• Hires, trains, coaches, and manages maintenance staff to meet performance metrics.
• Anticipates customer needs and delivers proactive service; empowers associates.
• Supervises common areas and vacant units to company standards, identifying hazards.
• Manages work orders, unit turnovers, preventive maintenance, vendor coordination, inventory, and invoicing.
• Ensures financial and operational compliance; conducts regular audits and KPI-driven performance.
• Drives team performance toward achieving and exceeding financial metrics and KPIs.

Skills

Team leadership

Budget management

Maintenance operations

Vendor coordination

Customer service

Safety OSHA compliance

English communication

Education

High School Diploma or GED

Job description

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Date: Sep 8, 2026

Property: CADIZ (2111)

Location: San Jose, CA, 95134

Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Service Manager II oversees maintenance operations for communities of over 500 apartment homes and leads a maintenance team that performs service requests, preventative maintenance, and unit turnovers. Manages the budget and inventory, ensures adherence to company standards and safety/Occupational Safety and Health Administration (OSHA) regulations and collaborates on asset preservation and operational excellence initiatives.

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Anticipates customer’s needs, models excellent customer service, and empowers Associates to take ownership and resolve questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Drives efficient and high-quality community maintenance operations by managing all work order completion, unit turnover processes, preventative maintenance, vendor and project coordination, inventory and purchasing/invoicing, ensuring accurate documentation in the appropriate operating platform.
• Oversees financial and operational compliance ensuring accuracy through regular audits, walks and discrepancy resolution.
• Drives team performance toward achieving and exceeding financial metrics and Key Performance Indicators (KPIs) through strategic planning, resource allocation, and performance monitoring.

Preferred Education:

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 5 - 8 years

Additional Requirements:

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required
• After hours on-call support as needed
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

Community Details:

Communities of Responsibility: Crescent - Verona/Mirada/Tesoro
Unit Count: 1188

Compensation:

Base Pay Range:$89,200.00 -$121,500.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.