Community Manager ($98,800.00 - $127,900.00)

Irvine Company; Orange (CA); On-site; USD 99,000 - 128,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Job summary

Irvine Company Apartment Communities, a division of Irvine Company, seeks a Community Manager in Orange, CA. The role leads onsite teams to drive financial performance, resident relations and property aesthetics, with a focus on service excellence and strong leadership across 1281 units.

The position oversees leasing processes, collaborates with maintenance and project teams, and ensures adherence to company standards. CA driver license and ability to work flexible hours are required.

Qualifications

• High school diploma required.
• 2 years of management experience in a customer service environment; leasing experience preferred.
• Valid California driver's license; maintain vehicle liability insurance as required by state law.
• Clear verbal and written English communication; multilingual is a plus.
• On-call for after-hours emergencies; ability to work evenings, weekends and holidays.

Responsibilities

• Create a customer service focused culture for residents, prospects, vendors and employees; respond to and resolve requests and concerns; lead by example.
• Train, onboard, and develop all team members with focus on engagement and retention; coach direct reports to excellence.
• Lead leasing process or oversee leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Communicate strategic business practices with community leadership to ensure efficiency and consistency.
• Manage property financial performance, budget variances, and input for budgeting/forecast planning; identify revenue opportunities.
• Ensure community condition and Irvine Company standards are met.
• Develop and manage resident communications.
• Monitor metrics like renewals, occupancy, NTVs, NPS, and social feedback; take corrective actions.
• Complete audits and inspections ensuring policies and compliance.
• Collaborate with other departments and cross-divisional teams.

Skills

Customer service leadership

Team coaching

Communication (English)

On-site property management

Education

High school diploma

Job description

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Community Manager ($98,800.00 - $127,900.00)

Date: Oct 19, 2026

Property: THE GATEWAY (2101)

Location: Orange, CA, 92868

Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Community Manager is responsible for leading all phases of operation of the community, including, but not limited to, leadership and development of onsite team, financial performance, resident relations, and community preservation and aesthetics.

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Actively coach the leasing process; may oversee a leasing manager at larger communities.
• Build relationships with internal and external customers to provide best in class service.
• Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
• Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning and identifying opportunities to increase revenue.
• Ensure the condition and quality of the communities meet the Irvine Company standards at all times.
• Develop and manage resident communications.
• Anticipate resident relations challenges and demonstrates problem solving skills when concerns arise.
• Monitors/evaluates key metrics for community and ensure plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTV’s; monitors NPS, social media feedback and follows up as needed.
• Complete audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
• Regularly updates competitive data to help inform pricing decisions. Communicates findings to GM/Senior Director and Revenue Manager.
• Partner with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects.
• Partner with ICAD to ensure customer service standards and operational KPI’s are achieved during ongoing reinvestment projects.
• Variances in responsibilities may exist by community type:
• May be responsible for leading the leasing function to achieve and/or exceed occupancy/availabilitygoals, including coaching on the leasing process.
• Collaborate with the leasing manager to achieve and/or exceed occupancy/availability goals.

Additional Skills:

Preferred Education:

Preferred Years of Relevant Work Experience:

Additional Requirements:

Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

• High school diploma
• Two years management experience in customer service environment; leasing experience preferred
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• On call as needed for after hours emergencies
• Ability to work evenings, weekends and holidays

Community Details:

Communities of Responsibility: Gateway
Unit Count: 1281

Compensation:

Base Pay Range:$98,800.00 -$127,900.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.