Community Liaison | Thurston County

Puget Sound Home Health and Hospice; Tacoma (WA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA/FSA

Paid holidays

Sick leave

PTO

401(k) with company match

Life and AD&D insurance

Car/gas stipend

Tuition reimbursement

Employee Assistance Program

Flexible scheduling

Professional development

Job summary

Puget Sound Health & Hospice is seeking a Home Health and Hospice Community Liaison for Thurston County. This field-based role connects referral sources, patients, and our clinical team to ensure seamless transitions and exceptional experiences.

The position emphasizes building relationships with hospitals and physicians, expanding access to care, and maintaining strong referral source partnerships to deliver life-changing services.

Qualifications

• Must have prior medical sales experience (preferably in home health or hospice) with a preferred current book of business.
• Associate or bachelor’s degree in Marketing, Business, or health-related science is preferred, but not required.
• Licensed and insured driver with reliable transportation (daily travel is required).
• A current and related book of business contacts in healthcare.
• Strong communication, negotiation, and relationship-building skills.

Responsibilities

• Respond to patient and referral source requests and concerns.
• Forge strong partnerships with hospitals, physicians, and community organizations to expand access to care by meeting face-to-face with potential key referral sources.
• Educate referral sources on services, ensuring patients receive the right care at the right time while maintaining relationships with current referral sources.
• Coordinate smooth, timely admissions for patients transitioning to hospice.
• Travel to and represent the agency in transitional care activities and strategic relationships with health systems, hospitals, inpatient facilities, associations, and physician groups.
• Identify, contact, and manage potential clients, patients, and referral sources.

Skills

Communication skills

Negotiation

Relationship-building

Education

Marketing/Business/Health science degree

Job description

Puget Sound Health & Hospice

Puget Sound Health & Hospice, a 5-star Medicare-rated agency, is seeking to add a Home Health and Hospice Community Liaison for Thurston County. As a Home Health and Hospice Community Liaison, you’ll be the vital link between referral sources, patients, and our clinical team—ensuring seamless transitions and exceptional experiences. If you’re passionate about connecting people to life-changing care, this is your opportunity.

Pay That Rewards Your Effort

Base salary is $85,000 to $105,000 annually, DOE plus bonuses. Additional incentive bonuses based on productivity and individual performance. Medical, Dental, and Vision coverage with HSA and FSA. Free telehealth programs for convenient access to care. Paid holidays, sick leave, and PTO to promote work-life balance. 401(k) with company match and paid. Life and AD+D insurance. Monthly car/gas stipend and tuition reimbursement. Employee Assistance Program, emergency fund access, and referral bonuses. Flexible scheduling and a fun, collaborative, and supportive team environment. Professional development: Comprehensive training, tuition reimbursement, and mentorship to help you achieve your goal.

Flexibility That Enhances Your Life

We understand that professionals have different needs at different stages of life. That’s why we offer flexibility that empowers you: Manage your own schedule to align with your life and your market. Autonomy to plan your day around building relationships and driving results. Support from a team that values your independence and empowers your success.

Your Impact as a Home Health and Hospice Community Liaison

• This is a strong sales position with 80-90% of time spent in the field.
• We are looking for motivated, hungry, and goal-oriented sales staff.
• You must have prior medical sales experience (preferably in home health or hospice) with a preferred current book of business.
• Respond to patient and referral source requests and concerns.
• Forge strong partnerships with hospitals, physicians, and community organizations to expand access to care by meeting face‑to‑face with potential key referral sources.
• Educate referral sources on Alpha’s services, ensuring patients receive the right care at the right time while maintaining positive relationships with current referral sources.
• Coordinate smooth, timely admissions for patients transitioning to hospice.
• Travel to and represent the agency in transitional care activities and strategic relationships with health systems, hospitals, inpatient facilities, associations, and physician groups.
• Identifies, contacts, and manages potential clients, patients, and referral sources.
• Sources potential, appropriate patients in the community through meeting with referral sources and patients.
• Meet and/or exceed hospice referral and admission goals.

What You Bring to the Table

• A current and related book of business contacts in healthcare.
• An associate or bachelor’s degree in Marketing, Business, or health-related science is preferred, but not required.
• Exceptional communication, negotiation, and relationship‑building skills.
• Knowledge of Medicare guidelines for home health is a big plus, but not required.
• Possesses tenacity, empathy, emotional intelligence, and a solutions‑oriented mindset.
• Clinicians (therapists/nurses/social workers) are strongly encouraged to apply.
• Licensed and insured driver with reliable transportation (daily travel is required).

We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of CAPLICO: Customer Second (Employee First!), Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebration, Ownership.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. We are building Washington’s premier Home Healthcare agency through exceptional human beings, innovative processes, and accountability to patient care. We are the leading Home Health provider in Pierce County, Washington. For over 25 years, we've been bringing quality healthcare home. Our team is committed to providing "life changing service" to our patients and our community through collaboration with our community partners and local hospitals. We aspire to provide quality care to our patients and have received a Four Star Quality Rating from Medicare and Medicaid services, as well as the National Quality Approval Seal awarded by the Joint Commission.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.