Community Leasing & Resident Experience Specialist

Brighthaven Communities; Berkeley (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Paid time off

Growth opportunities

Training programs

Job summary

Avanath is seeking a Leasing Specialist in Berkeley to lead leasing, marketing and resident relations for our community. This role demands professional engagement with residents and staff, and the ability to build a strong sense of community across vendor partners and service providers.

Ideal candidates have 2+ years in sales or customer relations, experience with LIHC is a plus, and bilingual English/Spanish is highly desired.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low Income Housing & Tax Credit experience highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet and e-mail
• Working knowledge of Yardi Voyager Property Management software

Responsibilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market ready” units and communicate related service needs to Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals.
• Ensure apartment is ready for resident to move-in on agreed date.
• Follow-up on prospects that did not close and refer them to sister communities if needed.
• Orient new residents to community.
• Assist in renewals and follow-up on renewal notices.
• Type lease and complete appropriate paperwork and input information on Yardi System accurately.
• Maintain current resident files and distribute notices.
• Maintain monthly commission records for bonus purposes.
• Assist management with other tasks as required.
• Adhere to community policies and regulatory requirements.
• Under Compliance and Community Manager direction, manage compliance file maintenance.

Skills

Sales experience

Customer relations

Bilingual English/Spanish

Yardi Voyager

Job description

Avanath is seeking a Leasing Specialist in Berkeley to lead leasing, marketing and resident relations for our community. This role demands professional engagement with residents and staff, and the ability to build a strong sense of community across vendor partners and service providers.

Ideal candidates have 2+ years in sales or customer relations, experience with LIHC is a plus, and bilingual English/Spanish is highly desired.