Community Health Navigator: Multilingual Patient Support

Paycom - ATS; Laredo (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Paycom - ATS seeks a Patient Navigator to assist women and families at Central Clinic in Laredo, TX, guiding access to HTW, Medicaid, FPP, PHC, and BCCS. Responsibilities include needs assessments, enrollment help, and coordinating care across programs with accurate documentation.

The role emphasizes culturally competent, language-accessible support and adherence to HIPAA, with expectations of coordination, follow-up, and program compliance.

Qualifications

• Must graduate from an accredited high school or GED.
• Two years’ experience preferably in a community health care setting.
• HHSC/CPP certification within 30 days from hire date prior to providing application assistance and case management services to individuals.
• Bilingual in English and Spanish is preferred.
• Possess means of transportation.
• Valid Texas Driver’s License and minimum liability insurance

Responsibilities

• Perform comprehensive needs assessments including screening for non-medical service barriers using an approved assessment tool.
• Identify and help resolve barriers to preventive and primary health services (e.g., transportation, translation, financial, social support).
• Provide culturally competent assistance, ensuring communication is in the client’s preferred language and accessible to individuals with limited English proficiency or disabilities.
• Offer application and enrollment support for multiple health programs including HTW, Medicaid, FPP, PHC, and BCCS.
• Follow up with individuals provided application assistance regardless of eligibility outcome; document refusal, loss to follow-up, or good faith efforts (minimum three contact attempts).
• Assist in creating individualized service plans and coordinate related support services.
• Track and document contact efforts, client progress, and referral outcomes using internal systems (e.g., Med-IT®, patient logs).
• Ensure timely follow-up for abnormal screening results (within 30 days) and cancer diagnoses (within 14 days).
• Monitor client care status and follow-up at intervals defined by program requirements.
• Document verbal or written informed refusals where applicable.

Skills

Bilingual English/Spanish

HIPAA knowledge

Documentation

Time management

Independent work

Team collaboration

Education

High school diploma or GED

HHSC/CPP certification within 30 days

Job description

Paycom - ATS seeks a Patient Navigator to assist women and families at Central Clinic in Laredo, TX, guiding access to HTW, Medicaid, FPP, PHC, and BCCS. Responsibilities include needs assessments, enrollment help, and coordinating care across programs with accurate documentation.

The role emphasizes culturally competent, language-accessible support and adherence to HIPAA, with expectations of coordination, follow-up, and program compliance.