Community-Focused Eligibility Support Specialist

ND Health and Human Services; Fargo (ND); On-site; USD 25,000 - 34,000; Full time

Job summary

Cass Human Service Zone in Fargo, North Dakota seeks an Eligibility Support Specialist to assist the Economic Assistance team with administrative, programmatic, and client support across Health Care Coverage, SNAP, LIHEAP, Child Care, TANF, and General Assistance. Training is provided.

Ideal candidates have strong administrative, communication, and customer service skills, are highly organized, and able to manage time with empathy and professionalism while serving diverse populations.

Qualifications

• Strong administrative, communication, and customer service skills.
• Ability to work in a high-volume front-desk lobby environment.
• Must maintain working knowledge of laws, rules, policies and procedures.
• Some travel throughout Cass County may occur.

Responsibilities

• Provide support in a high-volume front-desk lobby environment by assisting clients and Team Members with inquiries and directing them to resources.
• Prepare documents for processing, application registration, and screening for expedite.
• Review, input, and retrieve data from various databases and computer systems.
• Maintain working knowledge of laws, rules, policies, procedures, and other regulations.

Skills

Administrative

Communication

Customer service

Education

High school diploma or GED

Eligibility Worker 1-year certificate

Job description

Cass Human Service Zone in Fargo, North Dakota seeks an Eligibility Support Specialist to assist the Economic Assistance team with administrative, programmatic, and client support across Health Care Coverage, SNAP, LIHEAP, Child Care, TANF, and General Assistance. Training is provided.

Ideal candidates have strong administrative, communication, and customer service skills, are highly organized, and able to manage time with empathy and professionalism while serving diverse populations.