Lead Eligibility Worker

ND Health and Human Services; Washburn (ND); On-site; USD 42,000 - 56,000; Full time

Job summary

Dakota Central Human Service Zone in Washburn, North Dakota is seeking a Lead Eligibility Worker for the Economic Assistance Team. You will train new members, provide programmatic technical assistance, maintain case work, and support zone leadership.

Ideal candidates bring strong knowledge of Medicaid, SNAP, LIHEAP and CCAP policies, plus outstanding communication and teamwork skills to mentor a growing team in a dynamic public service environment.

Qualifications

• One year of work experience directly related to determining eligibility for human services economic assistance programs.
• Completion of the eligibility worker one year certificate program.
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program.
• Three years of any combination of education and experience listed above.
• Must maintain valid driver's license and auto insurance.
• Some travel throughout Dakota Central Human Service Zone and occasionally in state travel.

Responsibilities

• Provide training to new team members and programmatic technical assistance.
• Maintain case work for the Economic Assistance Team.
• Assist zone leadership as needed.
• Model leadership to mentor and motivate team members.
• Possess strong knowledge of Medicaid, SNAP, LIHEAP and CCAP policies.

Skills

Medicaid knowledge

SNAP knowledge

LIHEAP knowledge

CCAP knowledge

Leadership

Mentoring

Team collaboration

Policy understanding

Education

Eligibility worker certificate program

Bachelor's degree or 90 semester hours

High school diploma + 3 years related experience

Combination of education and experience

Job description

Dakota Central Human Service Zone is seeking a Lead Eligibility Worker in Washburn, North Dakota.

This position is open to current Human Service Zone employees only.

Dakota Central Human Service Zone is seeking a Lead Eligibility Worker for the Economic Assistance Team. In this role you will provide training to new team members, programmatic technical assistance to all team members, maintain case work, and assist zone leadership as needed.

Example of Duties

• Comprehensive program knowledge of Medicaid, Supplemental Nutrition Assistance Program (SNAP), Low Income Home Energy Assistance Program (LIHEAP) and Child Care Assistance Program (CCAP).
• Strong knowledge of economic assistance computer systems.
• Ability to provide solution based and operational feedback to the Human Service Zone Director and others.
• Strong teamwork approach and communication skills to inform, guide, mentor, and motivate team members.
• Genuine desire to serve in a mentorship role designed to cultivate and grow Dakota Central Human Service Zone economic assistance team.
• Model Leadership behaviors that support the mission, vision, and values of Dakota Central Human Service Zone and statewide economic assistance program efforts.

To succeed in this position, you must possess excellent verbal and written communication skills, along with strong teamwork and collaboration abilities, and the capacity to make effective decisions in a dynamic and evolving environment with diverse populations. You will also need to have a strong understanding of Medicaid, SNAP, LIHEAP and CCAP policies.

Minimum Qualifications

• Requires one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs. Plus, it requires one of the following:
• Completion of the eligibility worker one year certificate program
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
• A high school diploma or equivalent and three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, or housing assistance, or working in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, computer or data processing fields
• Three years of any combination of education and experience listed above.

Must maintain valid driver's license and auto insurance.

Some travel throughout Dakota Central Human Service Zone and occasionally in state travel.

Working For Dakota Central Human Service Zone

Dakota Central Human Service Zone partners with the Department of Health and Human Services and McLean County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by McLean County as a McLean County employee.

Dakota Central Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.

Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify.

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Shelly Kinney, Zone Director by email: [e-mail] or phone: [phone].

Employing Unit ND HHS - Dakota Central Human Service Zone

TTY Number ND Relay Service 1 [phone] (text) or 1 [phone] (voice).

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [e-mail] or [phone].

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.