Client Benefit Specialist

ND Health and Human Services; North Dakota; Remote; USD 42,000 - 64,000; Full time

Job summary

ND Health and Human Services is seeking a Client Benefit Specialist who can work remotely within North Dakota. You will help individuals apply for and maintain healthcare coverage and public benefits, guiding them through complex enrollment steps.

Collaborating with Behavioral Health Clinic teams, you will review referrals, resolve coverage issues with insurers, and support accurate billing and payments while explaining options in clear terms.

Qualifications

• High school diploma or equivalent.
• 1 year of healthcare revenue cycle experience working with clients on health insurance or financial counseling.
• ND Marketplace Enrollment certification or ability to obtain after hire.

Responsibilities

• Help individuals understand, apply for, and maintain healthcare coverage and public benefits.
• Review referrals to identify resources and guide through the application process.
• Assist with open enrollment, special enrollment periods, and Marketplace verification.
• Coordinate with insurers to resolve coverage issues and ensure benefits.
• Communicate eligibility changes to Behavioral Health Clinic teams and support billing.
• Support ND HHS Behavioral Health mission to reduce barriers to services.

Skills

Healthcare revenue cycle

Public benefits knowledge

Enrollment guidance

Communication

Education

High school diploma

ND Marketplace Enrollment certification

Job description

Behavioral Health is seeking a Client Benefit Specialist that can work remote within North Dakota.

In this role, you will make a meaningful difference in the lives of North Dakotans by helping individuals access the healthcare coverage and public benefits they need, often during some of life's most challenging moments.

As a Client Benefit Specialist, you will help individuals understand, apply for, and maintain healthcare coverage and other public assistance benefits. You will review referrals from the North Dakota State Hospital and Behavioral Health Clinics to help identify available resources and guide individuals through the application process. You will help ensure people are exploring all benefits they may qualify for, including SNAP, TANF, LIHEAP, and CCAP.

You will also help individuals understand their health insurance options, determine potential eligibility, and complete applications for coverage. This may include assisting with open enrollment, special enrollment periods, and Marketplace identity verification. You will work with insurance providers to resolve coverage issues and coordinate benefits to help ensure individuals receive the coverage they need. You will also work closely with Behavioral Health Clinic Client Access and Client Financial Services teams to communicate eligibility changes and support accurate billing and payments.

To thrive in this position, you should have a strong understanding of health insurance programs, public assistance benefits, and state and federal policies. You should be someone who enjoys helping others and can remain calm, compassionate, and focused when supporting individuals who may be experiencing difficult or stressful situations. Your ability to explain complex information in a way that is easy to understand will help individuals feel confident and supported as they navigate their options.

You should also be detail-oriented, organized, and able to gather and review important information while meeting deadlines to help individuals obtain and maintain their benefits. Being flexible, adapting to changing priorities, and working collaboratively with others will help you succeed in this role.

Your work will have a direct impact on the lives of some of North Dakota's most vulnerable individuals by helping remove barriers to essential services and connecting people with the resources they need to improve their health, stability, and overall well-being.

To be considered for this position you must have a high school diploma or equivalent and one (1) year of experience in Healthcare Revenue Cycle working with clients on health insurance or financial counseling in a healthcare environment. Certification in ND Marketplace Enrollment or the ability to obtain after hire is required.

Location

This position may work from home anywhere in North Dakota with the ability and willingness to work during regular business hours.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - Leading with hope, Instilling purpose and meaning, Galvanizing gratitude, Honoring health, and Talking, walking and teaching civility, kindness and love for all.

About Team ND

“Far and away the best prize life offers is the chance to work hard at work worth doing.” - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards:

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.

All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify

A copy of your qualifying degrees transcript and any applicable certifications or licencures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Linda Lebacken at [e-mail] or at [phone].

Employing Unit ND HHS - Behavioral Health Policy

TTY Number ND Relay Service 1 [phone] (text) or 1 [phone] (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [e-mail] or [phone].