Community-Focused Coffee Shop Manager

Crossnore Communities for Children; Newland (NC); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

401k match

Health/dental/vision insurance

Paid parental leave

PTO 20 days

Holidays

Training

Job summary

Crossnore Communities for Children is seeking a Miracle Grounds Coffee Shop Manager in Newland, NC. This full-time role leads daily shop operations, mentors student workers, and ensures an outstanding customer experience while supporting the organization’s mission to help children and families heal and thrive.

You will oversee food preparation, inventory, budgeting, and community initiatives, with flexible scheduling and occasional evenings/weekends for events.

Qualifications

• High school diploma or equivalent required.
• 3+ years experience in coffee shop, food service, hospitality, retail, or customer service operations.
• Supervisory or lead staff experience required.
• ServSafe certified, or willing to obtain equivalent training within 3 months of hire.
• Experience managing inventory, cash handling, and daily business operations.
• Experience supervising or mentoring students and/or volunteers preferred.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Lead the daily operations of Miracle Grounds Coffee Shop, ensuring exceptional customer service and efficient operations.
• Supervise, coach, schedule, and develop Coffee Shop Associates and student workers.
• Prepare and serve food and beverages while supporting daily operations as needed.
• Manage inventory, purchasing, cash handling, budgeting, and financial reporting.
• Create seasonal promotions and partner with Community Engagement to increase customer traffic and community involvement.
• Maintain compliance with food safety, sanitation, and organizational standards, including a sanitation inspection grade of 95 or higher.
• Monitor operational performance and implement improvements that enhance efficiency, customer satisfaction, and financial sustainability.
• Collaborate with internal departments to support organizational initiatives, events, and fundraising activities.
• Foster a welcoming environment that reflects Crossnore's mission and provides meaningful learning opportunities for student workers.
• Perform other duties as assigned in support of Miracle Grounds and Crossnore Communities for Children.

Skills

Leadership

Team development

Customer service

Budgeting

Cash handling

Food safety

Inventory

Purchasing

Communication

Problem solving

Multitasking

Safety

Belonging

Youth focus

Education

High school diploma or equivalent

Business/ hospitality education preferred

ServSafecertified or willing to obtain

Tools

POS systems

Microsoft Office/Google Workspace

Job description

Crossnore Communities for Children is seeking a Miracle Grounds Coffee Shop Manager in Newland, NC. This full-time role leads daily shop operations, mentors student workers, and ensures an outstanding customer experience while supporting the organization’s mission to help children and families heal and thrive.

You will oversee food preparation, inventory, budgeting, and community initiatives, with flexible scheduling and occasional evenings/weekends for events.