Community Experience Manager

Priority Dispatch Corp.; Elmhurst (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous PTO and paid holidays

403(b) plan with company contributions

Wellness programs and mental health资源

Family gym membership

Training and development opportunities

Job summary

The YMCA of Metropolitan Chicago is seeking a Manager, Customer Experience to lead the Community Hub concierge team, oversee front-desk operations, scheduling, and administration, and implement engagement strategies to boost retention and create a customer-centric culture.

You will collaborate with Hub leadership, support marketing and sales initiatives, recruit and coach staff, and build lasting relationships with members while maintaining high service standards across opening/closing

Qualifications

• Associate’s degree in business, operations, marketing, hospitality, or equivalent.
• 2 years of related work experience, including managerial responsibilities.
• Proficiency with CRM and customer data tools; bilingual skills a plus.

Responsibilities

• Manage the Community Hub’s concierge team, including front-desk operations, scheduling, attendance, and administration.
• Develop and measure customer engagement strategies to increase retention and drive a customer-centric culture.
• Partner with Community Hub leadership to oversee facility opening/closing, events, staffing, and YMCA ambassador duties.

Skills

Leadership

Customer experience

Staff management

CRM familiarity

Bilingual English/Spanish

Education

Associate’s degree in business, operations, marketing, hospitality, or equivalent

Tools

CRM software

Job description

The YMCA of Metropolitan Chicago is seeking a Manager, Customer Experience to lead the Community Hub concierge team, oversee front-desk operations, scheduling, and administration, and implement engagement strategies to boost retention and create a customer-centric culture.

You will collaborate with Hub leadership, support marketing and sales initiatives, recruit and coach staff, and build lasting relationships with members while maintaining high service standards across opening/closing