Community Experience Coordinator

City Property Management Company; Phoenix (AZ); On-site; USD 28,000 - 30,000; Full time

Job summary

City Property Management Company is seeking a collaborative and detail-oriented Community Assistant to support our management team. This role focuses on providing strong administrative support and handling homeowner inquiries primarily via phone and email in a fast-paced, team-based environment.

The ideal candidate will have a strong customer service background, experience in property management or related fields, and the ability to maintain confidentiality.

Qualifications

• Strong customer service background.
• Experience in property management or related field (preferred).
• Ability to maintain confidentiality.
• Professional demeanor and positive attitude.
• Excellent problem-solving skills.
• Commitment to teamwork and collaboration.

Responsibilities

• Provide excellent customer service to clients and visitors.
• Manage phone and email communications within established timeframes.
• Assist homeowners with portal access, maintenance requests, and general inquiries.
• Handle customer care phone coverage.
• Process and track work orders, maintenance requests, and purchase orders.
• Coordinate meetings, maintain documentation, and manage records.
• Handle community amenity reservations and facility access.
• Maintain accurate resident and board member records.
• Assist with community communications and e-blast submissions.
• Maintain portal content and monitor survey responses.

Skills

Customer service

Confidentiality

Teamwork

Problem-solving

Professionalism

Positive attitude

Job description

City Property Management Company is seeking a collaborative and detail-oriented Community Assistant to support our management team. This role focuses on providing strong administrative support and handling homeowner inquiries primarily via phone and email in a fast-paced, team-based environment.

The ideal candidate will have a strong customer service background, experience in property management or related fields, and the ability to maintain confidentiality.