Community Assistant

Cityproperty; Phoenix (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) with company matching

Health insurance

Health savings account

Paid time off

Employee assistance program

Professional development assistance

Employee referral program

Paid training

Job summary

City Property Management Company is seeking a collaborative Community Assistant to provide strong administrative support to the management team. You will handle homeowner inquiries via phone and email, manage work orders, and maintain records in a fast-paced, team-oriented setting.

The role demands attention to detail, excellent communication, and the ability to work well both independently and with others.

Qualifications

• High School diploma required and basic administrative experience.
• Strong written and verbal communication skills.
• Proven organizational and multitasking abilities.
• Proficient with Microsoft Office and email/calendar tools.
• Client-focused with ability to meet deadlines.

Responsibilities

• Provide excellent customer service to homeowners via phone and email.
• Process and track work orders and maintenance requests.
• Maintain records and coordinate meetings for the management team.
• Assist with portal access, reservations, and vendor coordination.

Skills

Customer service

Excellent communication

Teamwork

Detail-oriented

Education

High School diploma

Tools

Microsoft Office

Email & Calendar systems

Job description

About Us

City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission

To provide the best experience in community management.

Our Core Values

• Professionalism
• Engagement
• Knowledge
• Humility
• Client Centric
• Trust
• Flexibility
• Teamwork
• Diligence
• Fun, Fair & Respectful

Position Overview

We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.

Work Schedule

Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM

Key Responsibilities

Customer Service & Communication

• Provide excellent customer service to clients and visitors
• Manage phone and email communications within established timeframes
• Assist homeowners with portal access, maintenance requests, and general inquiries
• Handle customer care phone coverage

Administrative Management

• Process and track work orders, maintenance requests, and purchase orders
• Coordinate meetings, maintain documentation, and manage records
• Handle community amenity reservations and facility access
• Maintain accurate resident and board member records

Portal & Communications Management

• Assist with community communications and e-blast submissions
• Maintain portal content and monitor survey responses
• Process and coordinate various resident requests
• Manage vendor relationships and documentation

Required Skills & Qualifications

• High School diploma
• Previous administrative experience
• Excellent written and verbal communication skills
• Strong computer proficiency (Microsoft Office, email, calendaring systems)
• Exceptional organizational and multitasking abilities
• Detail-oriented with ability to meet deadlines
• Client-focused mindset with strong service orientation
• Ability to work both independently and as part of a team

Perks & Benefits

• Competitive hourly rate ($20 - $22/hour, based on experience)
• 401(k) with company matching
• Comprehensive insurance (health, dental, life)
• Health savings account
• Paid time off
• Employee assistance program
• Professional development assistance
• Employee referral program
• Paid training

The Ideal Candidate Will Have

• Strong customer service background
• Experience in property management or related field (preferred)
• Ability to maintain confidentiality
• Professional demeanor and positive attitude
• Excellent problem-solving skills
• Commitment to teamwork and collaboration

Pay

$20 - $22 / hour

City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.