Community Experience Coordinator

Regus Management Group, LLC; Bethlehem (Northampton County); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K plan with company match

Health care for full-time team members

Bonus plan

Job summary

IWG is seeking a friendly Community Associate for our Bethlehem center to deliver outstanding customer service and manage daily operations. You will greet guests, assist with inquiries, handle mail and meeting room needs, and help maintain a welcoming workspace.

You will collaborate with the Community Manager on events, posters, and notices, and ensure accurate invoicing. The role requires 1+ year of customer service, MS Office skills, and legal eligibility to work in the United States.

Qualifications

• 1+ years of customer service experience.
• Strong communication and relationship-building.
• Positive, adaptable to fast-changing situations.
• Experience using MS Office and basic IT equipment.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Greet and assist customers with inquiries, such as WiFi codes, packages, direction to meeting rooms, and setup of projectors.
• Manage daily center tasks and ensure services are properly charged and invoices accurate.
• Coordinate with Community Manager on events, create/eat posters, and assist with notices around the center.
• Open tickets in the service portal for issues like temperature in rooms and other center needs.
• Support a smooth day-to-day operation and maintain a welcoming environment for all customers.

Skills

Customer service

Communication

MS Office

Problem solving

Teamwork

Tools

MS Office

Job description

IWG is seeking a friendly Community Associate for our Bethlehem center to deliver outstanding customer service and manage daily operations. You will greet guests, assist with inquiries, handle mail and meeting room needs, and help maintain a welcoming workspace.

You will collaborate with the Community Manager on events, posters, and notices, and ensure accurate invoicing. The role requires 1+ year of customer service, MS Office skills, and legal eligibility to work in the United States.