Community Engagement Specialist

Associations International LLC; United States; Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible work

Award-winning culture

Competitive compensation

Purpose-driven work

Job summary

Associations International in Lexington, Kentucky seeks a Community Engagement Specialist to support the Quest Oracle Community. You will help engage members, assist with renewals, and guide members through membership benefits while building relationships across the community.

You will collaborate with the Quest Education team, work closely with program staff, and help plan online and in-person activities. The role requires a positive, proactive communicator who can manage multiple projects in a

Qualifications

• Bachelor's degree preferred or equivalent relevant professional experience.
• 2+ years of related professional experience.
• Strong written and verbal communication.
• Ability to manage multiple projects and meet deadlines.
• Willingness to travel.

Responsibilities

• Increase member engagement within the Quest community and online groups.
• Onboard new community members and promote benefits.
• Serve as staff liaison to group leaders and facilitate best-practice sharing.
• Coordinate with Education teams to deliver content and events.
• Support renewal and retention objectives.
• Assist with surveys and monitor participation.
• Collaborate with vendors to bring customers to Quest events.

Skills

Communication skills

Customer service

Time management

Teamwork

Self-motivation

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

All Jobs > Community Engagement Specialist

Headquartered in Lexington, KY, Associations International (AI) is an award-winning, client-focused association management company serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients' missions to life.

ABOUT THE ROLE

We're looking for a Community Engagement Specialist to join the Quest Oracle Community team. As the Community Engagement Specialist, you will be responsible for assisting with customer engagement and membership renewals. In this role, you will leverage your proven service skills to develop relationships, provide service and guidance, introduce the Quest community and benefits of membership to qualified professional prospects and support key accounts to monitor customer satisfaction and deliver against renewal/retention objectives.

Responsibilities

• Focus on increasing member engagement and interaction with the Quest online community, especially around the Quest online groups
• Execute tactics and programs to increase online membership engagement within the Quest website, forums, events and other activities
• Onboard new community members/accounts
• Sharing and promoting new members with the appropriate Quest teams
• Serve as key staff liaison with group leader, providing Quest information and facilitating best-practice sharing around group management/execution
• Monitor and provide guidance on the community-specific digital experience, which includes but is not limited to forum activity, community-specific events pages, online content (blogs, file library, content centers, customer stories, etc.), content tags, special interest and regional groups, etc.
• Work with the Quest Education team as the key liaison to community subject matter experts (i.e. SIGS, Advisory Boards, Ambassadors, etc.) to drive the development, selection and delivery of exceptional content digitally and at face-to-face events
• Assist the Quest Director of Community Engagement executing the community-specific Vendor Alliance and Apps Unlimited programs. Work with community vendors and Oracle to bring their customers to Quest events and membership
• Assist with community and member surveys, monitor survey progress, and help drive participation

Requirements

• Bachelor's degree preferred or equivalent relevant professional experience.
• 2+ years of related professional experience
• Self-motivation
• Exceptional communication and customer service skills
• Ability to prioritize responsibilities and multiple projects, work independently and with a team, and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office and related software
• Ability to travel as needed
• Enjoy working in a true team environment

Why Join Associations International?

• Flexible Work: This role will have the flexibility to work from home frequently with regular all-staff in office days.
• Award-Winning Culture: Best Places to Work in Kentucky (since 2012)
• Competitive Compensation: Based on experience
• Purpose-Driven Work: Support an association making an impact

Associations International is an equal opportunity employer. If you need assistance applying, please contact HR at 859-219-3567.