Community Engagement Specialist

Associations International; Lexington (KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible work from home

Award-winning culture Kentucky

Competitive compensation

Purpose-driven work

Job summary

Associations International in Lexington, KY, is seeking a Community Engagement Specialist to join the Quest Oracle Community team. You will assist with customer engagement and membership renewals, developing relationships and delivering guidance to qualified prospects and key accounts.

You will monitor online communities, support content delivery across forums, events, and groups, and collaborate with the Quest Education team to source and deliver exceptional digital and live content.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• 2+ years of professional experience.
• Self-motivation.
• Exceptional communication and customer service skills.
• Ability to prioritize responsibilities and multiple projects, work independently and with a team, and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and related software.
• Ability to travel as needed.
• Enjoy working in a true team environment.

Responsibilities

• Focus on increasing member engagement and interaction with the Quest online community, especially around the Quest online groups.
• Execute tactics and programs to increase online membership engagement within the Quest website, forums, events and other activities.
• Onboard new community members/accounts.
• Sharing and promoting new members with the appropriate Quest teams.
• Serve as key staff liaison with group leader, providing Quest information and facilitating best-practice sharing around group management/execution.
• Monitor and provide guidance on the community-specific digital experience, including forums, events pages, content centers, and regional groups.
• Work with the Quest Education team to drive development, selection and delivery of content digitally and at events.
• Assist the Quest Director of Community Engagement with Vendor Alliance and Apps Unlimited programs.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Education

Bachelor’s degree preferred

2+ years of related professional experience

Tools

Microsoft Office

Job description

Headquartered in Lexington, KY, Associations International (AI) is an award-winning, client-focused association management company serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients’ missions to life.

ABOUT THE ROLE

We're looking for a Community Engagement Specialist to join the Quest Oracle Community team. As the Community Engagement Specialist, you will be responsible for assisting with customer engagement and membership renewals. In this role, you will leverage your proven service skills to develop relationships, provide service and guidance, introduce the Quest community and benefits of membership to qualified professional prospects and support key accounts to monitor customer satisfaction and deliver against renewal/retention objectives.

Requirements

• Focus on increasing member engagement and interaction with the Quest online community, especially around the Quest online groups
• Execute tactics and programs to increase online membership engagement within the Quest website, forums, events and other activities
• Onboard new community members/accounts
• Sharing and promoting new members with the appropriate Quest teams
• Serve as key staff liaison with group leader, providing Quest information and facilitating best-practice sharing around group management/execution
• Monitor and provide guidance on the community-specific digital experience, which includes but is not limited to forum activity, community-specific events pages, online content (blogs, file library, content centers, customer stories, etc.), content tags, special interest and regional groups, etc.
• Work with the Quest Education team as the key liaison to community subject matter experts (i.e. SIGS, Advisory Boards, Ambassadors, etc.) to drive the development, selection and delivery of exceptional content digitally and at face-to-face events
• Assist the Quest Director of Community Engagement executing the community-specific Vendor Alliance and Apps Unlimited programs. Work with community vendors and Oracle to bring their customers to Quest events and membership
• Assist with community and member surveys, monitor survey progress, and help drive participation

Requirements

• Bachelor’s degree preferred or equivalent relevant professional experience.
• 2+ years of related professional experience
• Self-motivation
• Exceptional communication and customer service skills
• Ability to prioritize responsibilities and multiple projects, work independently and with a team, and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office and related software
• Ability to travel as needed
• Enjoy working in a true team environment

Why Join Associations International?

• Flexible Work: This role will have the flexibility to work from home frequently with regular all-staff in office days.
• Award-Winning Culture: Best Places to Work in Kentucky (since 2012)
• Competitive Compensation: Based on experience
• Purpose-Driven Work: Support an association making an impact

Associations International is an equal opportunity employer. If you need assistance applying, please contact HR at 859-219-3567.