Remote Community Engagement & Membership Specialist

Associations International; Lexington (KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible work from home

Award-winning culture Kentucky

Competitive compensation

Purpose-driven work

Job summary

Associations International in Lexington, KY, is seeking a Community Engagement Specialist to join the Quest Oracle Community team. You will assist with customer engagement and membership renewals, developing relationships and delivering guidance to qualified prospects and key accounts.

You will monitor online communities, support content delivery across forums, events, and groups, and collaborate with the Quest Education team to source and deliver exceptional digital and live content.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• 2+ years of professional experience.
• Self-motivation.
• Exceptional communication and customer service skills.
• Ability to prioritize responsibilities and multiple projects, work independently and with a team, and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and related software.
• Ability to travel as needed.
• Enjoy working in a true team environment.

Responsibilities

• Focus on increasing member engagement and interaction with the Quest online community, especially around the Quest online groups.
• Execute tactics and programs to increase online membership engagement within the Quest website, forums, events and other activities.
• Onboard new community members/accounts.
• Sharing and promoting new members with the appropriate Quest teams.
• Serve as key staff liaison with group leader, providing Quest information and facilitating best-practice sharing around group management/execution.
• Monitor and provide guidance on the community-specific digital experience, including forums, events pages, content centers, and regional groups.
• Work with the Quest Education team to drive development, selection and delivery of content digitally and at events.
• Assist the Quest Director of Community Engagement with Vendor Alliance and Apps Unlimited programs.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Education

Bachelor’s degree preferred

2+ years of related professional experience

Tools

Microsoft Office

Job description

Associations International in Lexington, KY, is seeking a Community Engagement Specialist to join the Quest Oracle Community team. You will assist with customer engagement and membership renewals, developing relationships and delivering guidance to qualified prospects and key accounts.

You will monitor online communities, support content delivery across forums, events, and groups, and collaborate with the Quest Education team to source and deliver exceptional digital and live content.