Client Success Specialist

Questex; Northern (KY); Hybrid; USD 63,000 - 69,000; Full time

Benefits offered by this job

Vacation - 15-20 days

12 Paid Holidays

Health and Welfare Benefits

401k with matching

Work-life balance

Job summary

Questex is seeking a Client Success Specialist for a fully remote role (US only). You will manage pre- and post-launch activities, coordinate with sales and clients, and ensure campaigns and content delivery meet objective of connecting buyers and sellers.

Ideal candidate has 2+ years in client-facing roles, excellent communication, and strong project management, with familiarity in HTML, Photoshop, and marketing automation tools. We support remote work from the U.S.

Qualifications

• 2+ years of experience in a client/customer-facing role.
• Excellent written and verbal communication, ability to work with clients via email and phone.
• Strong project management skills and attention to detail.

Responsibilities

• Manage pre- and post-launch responsibilities interfacing with multiple departments to meet client objectives.
• Oversee advertising campaigns: trafficking, targeting, pacing, optimization and reporting.
• Provide product/marketing feedback to improve tools and processes.

Skills

Client-facing experience

Strong written/verbal communication

Project management

HTML

Adobe Photoshop

Marketing automation

MS Office / Excel

Tools

Adobe Photoshop

Marketing automation tools

Email service providers

Job description

An Amazing Career Opportunity for aClient SuccessSpecialist

Fully Remote (U.S. Only)

Questex is seeking aClient SuccessSpecialist with excellent people and time management skills, copy writing capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery.TheClient SuccessSpecialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers.

Who are we?

At Questex, you can make an impact by helping suppliers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career.

Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.

The Performance Marketing staffare responsible foridentifyingthe buyers our customers want to reach. We make sure we have their mostrecent information, that they are actively interested in engaging with us and that they are being reached the way they want to be reached. Our goal is to connect sellers with the buyers that want to meet them for a win-win.

While wecan’tget you in front of all the people in our 4 million strong database we can get you in their heads. We take a 360°view, what our attendees and audience tell us both by behavior and demographics, layering on their activity and engagement and using that todeterminewhere they areinthebuyer’sjourney.

As our Client Success Specialist,you’llsupportQuestex’ssuccessby:

• Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s businessobjectives, including:
  • Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting
  • Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement
• Analyze program performance through digital marketing metrics and provide recommendations based on results
• Manage escalation of risks, issues and dependencies, makedecisionsand take mitigating actions that arerequired
• Provide product team and marketing operations with user feedback and insights related to our internal tools and products
• Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed
• Apply experience and knowledgetobuild relationships and ask the right questions to ensure successful program results

Your Experience and Education include:

• 2+ years of experience in a client/customer-facing role preferred
• Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality
• Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills
• Quick learner ofnew technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managingnumerousprojects under tight deadlines
• Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers
• Strong working knowledge of the entire Microsoft Office Suite (specifically excel)
• Be a results-driven team player witha strong desireto exceed expectations

Who are you as a Team Member:

You proactivelyseekto adopt and implement diversity into your work, including valuing diverse backgrounds,experiencesand thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging. Exceptional communication skills, both written and verbal.

Why we are here:

Helping people live longer and live better by focusing on the Experience Economy.

What we do:

We connect buyers and sellers.

How we do it:

Easy to work with. We deliver superior results and provide world-class experiences.

Our Culture:

At Questex, we listen to each other and to our customers. We have fun in a fast-paced, vibrant, and supportive environment. We're big on ideas--not rigid processes, rules, or org charts. We understand life can be unpredictable, so we're flexible and adaptable to change.

Your Initiative:

At Questex, you'll join a fast-growing company of bright, ambitious, and easygoing people from diverse professions, experiences, and backgrounds. We keep it real. Like to take the lead? Go for it! We encourage innovative thinking and action. Whether you like to create, manage, or sell, you can make your mark here.

Our Rewards / What We Offer:

Questex celebrates the contributions of every member of our team by providing a dynamic and caring work environment, competitive benefits package designed to ensure our employees’ physical and mental health are top priority.

The expected salary for this position ranges from $63,000 - $69,000. Salary offers are based on a broad scope of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market, geographic and organizational factors are also considered. The following benefits are available:

The following Benefits are available:

• Vacation - 15-20 days depending on years of service
• 12 Paid Holidays
• Health and Welfare Benefits (medical, dental, vision, life, and others)
• FitOn Health ,access to a leading digital wellness platform that offers premium online classes
• Cariloop Membership Program to help support employees with the complexities of caregiving
• Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
• Access to Mental Health Resources-Talkspace, & Employee Assistance Program
• 401k, with Matching Contributions to include educational webinars sponsored by our 401K partner
• Mission-driven culture with an enthusiastic, professional team
• Work-life balance
• Discounts through various partnerships

DEI Mission:

Our mission is to create inclusive experiences and opportunities for all, empowering individuals and communities, ensuring that everyone can see themselves represented in our offices, virtual spaces and our work.

Questex is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/ Gender Expression/Age/Military or Veteran Status/Citizenship Status, or other protected characteristics under federal, state, or local law.

Please note: Questex is unable to provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship now or in the future.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.