Community Engagement Lead

Lululemon Athletica; West Hollywood (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discount

Development programs

Job summary

lululemon is seeking a Community Specialist to execute the store’s community strategy by building local relationships, hosting events, and supporting product seeding with Ambassadors and studio partners. You will deliver a world-class guest experience on the sales floor while infusing a community perspective into interactions.

In this role you will collaborate with leadership to activate community programs, engage with partners, and analyze data to refine events and initiatives, all within a

Qualifications

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building

Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Skills

Customer service

Relationship building

Community engagement

Education

High school diploma/GED

Job description

lululemon is seeking a Community Specialist to execute the store’s community strategy by building local relationships, hosting events, and supporting product seeding with Ambassadors and studio partners. You will deliver a world-class guest experience on the sales floor while infusing a community perspective into interactions.

In this role you will collaborate with leadership to activate community programs, engage with partners, and analyze data to refine events and initiatives, all within a