Community Engagement and Membership Manager

AISES; United States; Hybrid; USD 57.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental

Vision

Life insurance

Disability insurance

Retirement plan

Paid time off

Zusammenfassung

AISES is seeking a Community Engagement and Membership Manager to work remotely or in a Hybrid model from Boulder, CO. The role oversees membership operations, recruitment, chapter support, and platform management to enhance member experience and grow participation across AISES networks.

The position collaborates with colleges, universities, tribes, and K–12 partners, administering processes, data accuracy, and privacy considerations while coordinating with Marketing, IT, and program teams on

Qualifikationen

• Bachelor’s degree required.
• 3+ years of membership, outreach, or higher education experience.
• Thorough understanding and sensitivity to Native American history and culture and an awareness of Native STEM education.

Aufgaben

• Develop annual membership recruitment and retention strategies.
• Provide responsive customer service and maintain member records.
• Coordinate budgets, reporting, and administrative processes.
• Support and coordinate leadership efforts with student representatives.
• Develop feedback processes and outreach to strengthen engagement and satisfaction.
• Build relationships with external STEM organizations, universities, K–12 and tribal schools.
• Oversee membership application processes and database management in Salesforce.
• Manage the online membership platform, ensuring data privacy and audit readiness.
• Lead chapter support activities and resources development (handbooks, toolkits, webinars).
• Plan and participate in AISES events, including conferences and gatherings.

Kenntnisse

Verbal communication

Written communication

Customer service

Salesforce experience

Ausbildung

Bachelor’s degree

Jobbeschreibung

Job Title: Community Engagement and Membership Manager
Position Location: Remote or Boulder, CO Hybrid
Status: Full-Time
Salary Range: $57,000-$65,000
Benefits: Health, Dental, Vision, Life, Disability, Retirement Plan, Paid Time Off & Holidays
Supervised By: Director of Community Engagement, Programs Team

ABOUT AISES

AISES is a national nonprofit organization focused on substantially increasing the representation of Indigenous peoples of North America and the Pacific Islands in science, technology, engineering, and math (STEM) studies and careers. AISES provides scholarships and internships, workforce development and career resources, national and regional conferences, leadership development, and other STEM focused programming to Indigenous students and professionals. AISES is a fast-growing organization where we work hard and are passionate about the mission of AISES. The successful candidate will be willing and able to take initiative and willing to work on a variety of tasks. AISES is an extraordinary place to work where our staff respect one another and have fun! To join our incredible team, you must be positive and hardworking.

POSITION SUMMARY

The Community Engagement and Membership Manager supports the AISES mission by overseeing membership operations and strengthening engagement across individual members and AISES chapters. The Manager leads AISES membership recruitment, engagement, chapter support, and platform operations to strengthen the member experience and expand participation across the AISES networks. The role manages the AISES membership platform, ensures accurate data and records, and leads strategies that grow and sustain membership participation through engagement.

This position works closely with college, university, professional, and tribal chapters, providing consistent communication and support. Responsibilities include administering membership processes, resolving member and chapter inquiries, maintaining accurate documentation, and implementing digital engagement initiatives that enhance community connection.

The Manager develops and distributes chapter resources such as handbooks, webinars, and toolkits and partners with educational institutions, tribal schools, and K–12 affiliates to promote environments that support Indigenous STEM students and professionals. Outreach efforts may include phone, email, virtual meetings, campus visits, and event participation.

This role collaborates across departments to support major events, including but not limited to the National Conference and Canada National Gathering, ensuring coordination, reporting, and budget adherence. Success in this position requires strong organization, communication, creative problem-solving, and a commitment to supporting Indigenous students and professionals.

ESSENTIAL DUTIES & RESPONSIBILITIES

General Membership and Community Engagement

• Develop annual membership recruitment and retention strategies.
• Provide responsive customer service and maintain member records.
• Coordinate budgets, reporting, and administrative processes.
• Support and coordinate leadership efforts with student representatives.
• Develop intentional feedback processes and outreach to strengthen engagement and satisfaction, such as surveys etc.
• Build and maintain relationships with external STEM organizations, universities, K–12 and tribal schools, tribal education departments, community centers, and other partners to support Indigenous students and professionals.
• Work with direct supervisor to prepare and maintain membership reports, progress metrics, and the annual membership budget.

Membership Platform

• Oversee the full membership application process, including intake, review, approval, renewals, and status updates, ensuring membership records are accurate, secure, and kept up to date in line with organizational privacy standards and FERPA aligned practices when working with student information.
• Managers membership database in Salesforce and the membership email.
• Manage and continuously improve the online membership platform, databases, and related systems to support data accuracy, system security, and organizational reporting needs.
• Establish and maintain clear processes, documentation, and standards for membership administration, with a focus on data privacy, confidentiality, audit readiness, and responsible handling of member records.
• Oversee the creation and distribution of membership verification, rosters, and reports for staff, departments, and leadership, ensuring information is shared appropriately.
• Work closely with Marketing and Communications, IT, and the rest of the program teams to support membership outreach and engagement initiatives while respecting member consent, communication preferences, and privacy requirements across all platforms.
• Review membership and system data to identify trends and opportunities for improvement.

Chapter Support

• Directly engages with students, educators, and other stakeholders to facilitate implementation of programming.
• Manages virtual training and office hours with students and educators.
• Makes hotel reservations and travel arrangements for program participants, following all established processes, procedures, and policies.
• Conducts widespread outreach to increase promotion of and participation in AISES programs.
• Manages outreach contact database and the chapter email.
• Participates in team planning and implementing AISES events.
• Prepares and maintains a variety of files within AISES cloud-based filing system.
• Creates and designs media (i.e. program announcement, websites, program flyers, and social media posts).
• Accepts phone calls for program information, takes messages, and responds to general inquiries; transfers calls when appropriate – expectation is that this position will become familiar with the business of AISES and be able to answer questions first and transfer calls only if necessary.
• Enters and retrieves data, maintains records, and generates reports from various internal and external databases and systems.
• Provide strategic oversight for chapter startup, growth, and sustainability across college/university, professional, and tribal chapters, ensuring alignment with organizational goals and community-centered engagement models.
• Lead the development, maintenance, and continuous improvement of chapter resources (e.g., handbooks, toolkits, webinars, templates, videos, and presentations), establishing standards, workflows, and quality control.
• Manage and refine administrative systems and processes that support chapter and membership operations, including timelines, documentation, reporting cycles, renewals, and internal tracking to ensure consistency, accountability, and scalability.
• Serve as the AISES staff liaison for the Professional Chapter Council, providing management-level support through agenda planning, decision tracking, documentation, and coordination of follow-up actions across departments.
• Build and sustain relationships with chapter leaders, councils, and community partners while ensuring reliable administrative support, clear communication channels, and responsive issue resolution that strengthens the overall AISES network.

Program Management and Cross-Functional Support

• Support research and evaluation activities such as surveys, focus groups, reporting, and program assessment.
• Participate in cross-functional team meetings to plan and deliver programs, events, and annual conferences.
• Perform other duties as assigned to aid in Programs success, i.e. such as programs teams grant duties.

QUALIFICATIONS – PROFESSIONAL AND EDUCATIONAL

• Bachelor’s degree required.
• 3+ years of membership, outreach, or higher education experience.
• Thorough understanding and sensitivity to Native American history and culture and an awareness of the role and importance of Native STEM education.

QUALIFICATIONS – SKILLS, KNOWLEDGE, AND ABILITIES

• Must have excellent verbal and written communication and customer service skills for internal and external interactions, correspondence with AISES staff, external vendors, and representatives of tribal, corporate and government organizations.
• Salesforce experience preferred.
• Must be able to compose emails, letters, or other materials independently or from a rough draft.Must possess strong initiative and be results-oriented.
• Must be customer-focused and possess strong customer service skills.
• Must be dependable and able to focus on details, prioritize and meet project schedules and deadlines.
• Must be willing and eager to work in a highly collaborative team environment.
• Demonstrated ability to meet deadlines.
• Must be enthusiastic, tactful, mature, flexible as well as creative.
• Must be detail orientated, resourceful, and well organized.
• Must have a high-energy level.
• Travel will be required.

COMPETENCIES

Accountability

Takes full responsibility for independent pieces of work
Delivers accurate, complete and timely work products in a prioritized way
Elevates challenges to manager

Critical Thinking

Tracks, collections and analyzes relevant data and information, with high attention to detail, to support individual and team decision-making
Recognizes how own work fits into AISES’s larger strategy

Problem Solving

Recommends changes to existing processes to improve outcomes
Identifies promising approaches to addressing problems
Implements solutions with direction from director
Sets deadlines and prioritizes own work

Written, Verbal, and Visual Communication

Develops and delivers clear and well-organized communications
Listens actively and asks questions to deepen understanding
Participates actively in team discussions

Adaptability and Innovation

Adapts to changes in workplan
Demonstrates positivity in the face of change

Collaboration

Collaborates within and across teams
Builds collaborative relationships with internal stakeholders

Partnership and Service Orientation

Consist