Manager, Membership Engagement and Development

American Association for Cancer Research; Philadelphia (Philadelphia County); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

American Association for Cancer Research is seeking a Manager of Membership Engagement & Development to drive membership growth, retention, engagement, and satisfaction across a global professional community.

Collaborating with multiple teams, you will lead initiatives for member programs, conferences, webinars, and recruitment campaigns while leveraging data to inform decision-making and continuous improvement.

Competenze

• Bachelor's degree required; Master's degree preferred in a related field.
• Minimum 5-7 years of experience in association membership, community engagement, events, or nonprofit management.
• Experience with AMS/CRM platforms and event management.
• Proven track record in membership recruitment, retention, and growth initiatives.
• Strong analytical and data-driven decision-making skills.

Mansioni

• Develop and implement membership growth and engagement strategies.
• Lead initiatives to strengthen member experience and participation in programs.
• Plan and execute conferences, webinars, and networking events.
• Collaborate with cross-functional teams to communicate membership value.
• Monitor metrics and report on engagement trends to leadership.

Conoscenze

Membership growth

Engagement strategies

Data analytics

CRM experience

AMS systems

Event planning

Stakeholder management

Team leadership

Communication

Formazione

Bachelor's degree

Master's degree preferred

Strumenti

Excel

PowerPoint

Salesforce

iMIS

Marketing automation tools

Descrizione del lavoro

The Manager, Membership Engagement & Development, is responsible for developing, implementing, and evaluating strategies that drive membership growth, retention, engagement, and overall member satisfaction across a global community of more than 70,000 professionals.

Working collaboratively with Membership, Meetings, Education, Marketing, Professional Development, Communications, and Volunteer Leadership teams, the Manager leads initiatives designed to strengthen the member experience, increase participation in society programs and events, expand membership among diverse audiences, and communicate the value of membership throughout all career stages.

The position plays a key role in planning and executing member engagement activities, conferences, webinars, networking programs, volunteer initiatives, and recruitment campaigns while leveraging data and analytics to inform strategic decision-making and continuous improvement.

Essential Duties and Responsibilities

Membership Growth and Retention

• Develop and implement comprehensive membership recruitment, retention, conversion, reinstatement, and engagement strategies.
• Create annual membership growth plans with measurable goals and performance indicators.
• Identify opportunities to expand membership among domestic and international audiences, early-career professionals, students, and underrepresented groups.
• Design and execute targeted acquisition and renewal campaigns that support organizational growth objectives.
• Develop and refine membership value propositions that clearly communicate member benefits and return on investment.
• Collaborate with Marketing and Communications teams to create compelling membership messaging and promotional materials.

Member Engagement and Community Development

• Develop initiatives that increase member participation in society programs, committees, special interest groups, and volunteer leadership opportunities.
• Build strategies that foster year-round member engagement through virtual and in-person interactions.
• Support affinity groups, member communities, and professional networks.
• Monitor member satisfaction and engagement trends and recommend programs and services that enhance the member experience.
• Partner with staff and volunteer leaders to create meaningful opportunities for networking, professional development, and recognition.

Event Planning and Member Experience

• Lead the planning and execution of membership-related events, including orientation programs, leadership meetings, networking events, volunteer meetings, receptions, webinars, workshops, and community-building activities.
• Collaborate with the Meetings and Education teams to integrate membership recruitment and engagement initiatives into annual conferences, symposia, and virtual events.
• Develop event-based membership acquisition and retention strategies.
• Coordinate event logistics, registration processes, communications, speaker management, timelines, and post-event evaluations.
• Analyze participation and engagement data from events and recommend improvements to programming and member outreach efforts.
• Serve as the primary membership liaison for major society meetings and conferences.

Volunteer Leadership and Stakeholder Engagement

• Work closely with volunteer leaders, committees, advisory groups, and member champions to advance membership goals.
• Support volunteer recruitment, onboarding, training, and recognition programs.
• Maintain productive relationships with key stakeholders and member constituencies.
• Facilitate collaboration among volunteer leaders, staff teams, and organizational partners.

Data Analytics and Reporting

• Work collaboratively with the Database Operations Team to track, analyze, and report on membership trends, recruitment outcomes, renewal performance, engagement metrics, event participation, and member satisfaction.
• Develop and maintain dashboards and key performance indicators (KPIs) to measure membership and engagement success.
• Conduct surveys and market research to identify member needs and emerging trends.
• Utilize data-driven insights to recommend strategic initiatives and operational improvements.
• Prepare regular reports and presentations for senior leadership and volunteer governance groups.

Program and Project Management

• Manage multiple projects simultaneously while ensuring deadlines and organizational objectives are met.
• Collaborate across departments to support integrated membership and engagement initiatives.
• Develop project plans, timelines, budgets, and evaluation metrics for membership programs and events.
• Recommend and implement process improvements that increase efficiency and enhance the member experience.

Other Responsibilities

• Maintain accurate records and documentation related to membership activities and programs.
• Stay informed about association and membership industry trends, best practices, and emerging technologies.
• Perform other duties as assigned in support of the organization's strategic goals.

Qualifications

Education

• Bachelor's degree required.
• Master's degree in Business, Marketing, Communications, Nonprofit Management, Association Management, or a related field preferred.

Experience

• Minimum of 5-7 years of progressively responsible experience in association membership, community engagement, event management, marketing, nonprofit management, or related fields.
• Experience working within a professional association, learned society, scientific organization, healthcare association, or membership-based nonprofit strongly preferred.
• Demonstrated success in membership recruitment, retention, engagement, and growth initiatives.
• Experience planning and executing in-person, virtual, and hybrid events.
• Experience working with volunteer leaders, committees, and member communities.
• Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Teams.
• Experience with Association Management Systems (AMS) and CRM platforms such as iMIS, Salesforce, Nimble AMS, Fonteva, Higher Logic, or equivalent.
• Familiarity with event management platforms, webinar systems, online community platforms, and marketing automation tools.
• Experience using reporting and analytics tools to support strategic decision-making.

Strategic Thinking

• Ability to develop and execute long-term membership growth and engagement strategies.
• Ability to identify trends, anticipate challenges, and recommend innovative solutions.

Event Management

• Strong planning, budgeting, logistical coordination, and project execution skills.
• Ability to manage multiple high-profile events simultaneously.

Relationship Management

• Exceptional interpersonal skills and ability to build effective relationships with members, volunteers, leadership, and staff.

Communication

• Excellent written, verbal, presentation, and facilitation skills.
• Ability to communicate effectively with diverse audiences and stakeholders.

Project Management

• Exceptional organizational skills and attention to detail.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.

Analytical Skills

• Ability to translate data into actionable recommendations and measurable outcomes.