Program & Outreach Coordinator - Indiana & Tennessee

NASW (National Association of Social Workers); Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

NASW Indiana Chapter seeks a Program & Outreach Coordinator to partner with the Executive Director in planning and managing in-person and virtual events, plus developing compelling content for publications, websites, and social media to grow Chapter membership and continuing education outreach.

The role focuses on Indiana programming with 20–30% regional outreach support for the Tennessee Chapter and collaboration on joint chapter activities.

Qualifications

• Bachelor’s degree required; BSW/MSW preferred.
• Excellent verbal and written communications across diverse audiences.
• Experience with virtual and in-person conferences and events.
• Knowledge of Microsoft Office, social media, and web conferencing software.
• Familiarity with Eventbrite and Zoom for hosting events.

Responsibilities

• Plan and manage in-person and virtual events.
• Develop program content for publications, websites, and social media to enhance outreach.
• Promote programs through website, publications, and social channels.
• Support chapter newsletter and communications.
• Supervise student interns and volunteers involved in events.
• Travel may be required for in-person events.

Skills

Verbal and written communications

Event planning and execution

Time management

Project coordination

Problem solving

Attention to detail

Education

Bachelor’s degree

BSW or MSW preferred

Tools

Microsoft Office

Eventbrite

Zoom

Job description

I. MAJOR FUNCTIONS:

The Program & Outreach Coordinator works with the Executive Director to plan, implement, and manage in-person and virtual events and to develop and manage appropriate program content for publications, websites and social media sites to enhance Chapter membership continuing education and outreach.The focus of this job is programing and outreach for Indiana with 20-30% responsibility for outreach tasks for the Tennessee Chapter and support for joint chapter programming.

II. BASIC DUTIES AND RESPONSIBILITIES:

1. Assists the Executive Director in developing revenue-generating continuing education programs, events, and resources.
2. Promotes such programs through all appropriate channels (e.g. website, printed and electronic publications, social media, etc.)
3. Plan and implement membership events which include the following:
   • Locating Workshop, Training Presentations and Presenters, and Planning and Scheduling the Events.
   • Working with the Executive Director, Board and appropriate chapter committees to discuss the training/workshop prior to formally scheduling and advertising the event
   • Collaboratingwith Region Representatives when an event is scheduled for their region, engaging with Event Presenters, including contacting them (maintaining contact until the day after the event) to ensure preparation to facilitate the event, arranging tech rehearsals (if required), and scheduling workshops/training on the chapter's virtual platform when the event is virtual.
4. Working with the Executive Director to develop and manage social media strategy, outreach and postings, ensuring consistent branding, writing, editing, and messaging in all continuing education, events, newsletter, outreach and social media materials.
5. Assist Executive Director in the development/coordination of chapter newsletter and communications.
6. May supervise student interns and partner with and/or direct some of the volunteers' work around events and continuing education programming.
7. Travel may be required for in-person events. Flexibility with regular work schedule is required to accommodate planned events.

III. MINIMUM WORK REQUIREMENTS:

Skills:

1. Excellent verbal and written communications skills, including the ability to effectively communicate with a wide range of audience members.
2. Expertise in virtual and in-person conferences and events, written and oral communication and experience with social media.
3. Ability to manage time effectively, develop and adhere to timelines and deliver various projects according to plan design.
4. Ability to plan, organize, and manage a wide array of business-related services including building and maintaining cooperative business relationships and manage the process from content generation to presentation to a variety of audiences.
5. Strong problem identification skills, including the ability to problem solve and generate creative solutions, exercise common sense and sound judgment, and make effective decisions based on accurate and timely analyses.
6. Detailed oriented and the ability to think critically.

Knowledge:

1. Bachelor’s degree is required, BSW or master’s in social work preferred
2. Knowledge of Microsoft Office, Social Media sites (Facebook, Instagram, LinkedIn etc.), and web conferencing software.
3. Understanding of website platforms such as Eventbrite and Zoom to promote and host events and conference and workshop registration.

Experience

1. Social Work education or experience on social policy and practice issues preferred.
2. Previous work-related experience preferred -- ideally at a professional association and/or nonprofit setting.
3. Prefer experience with taking an active role in periodic events/conferences or similar activities.

IV. ATTRIBUTES

1. Results driven: This individual sees the big picture, assists with the development and monitoring of key performance metrics to produce the desired results.
2. Strong business acumen: This individual sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations.
3. Firm and fair leadership: This individual will work with a wide range of staff, colleagues, and members, requiring a firm, fair, and flexible style that both complements the efforts and supports the needs of others.
4. Partnership: This individual is able to build trust internally and externally and must be viewed as highly professional, discreet, and accountable.
5. Organizational agility: This individual has a thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making.
6. Perceptive: This individual is creative and intuitively recognizes opportunities and takes appropriate action.