Membership & Operations Specialist

ROCS Grad Staffing; Arlington (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

ROCS Grad Staffing is seeking a Membership & Operations Specialist in Arlington, Virginia. The role focuses on managing membership initiatives and operational projects to enhance member engagement and retention. Responsibilities include project planning, membership support, and coordinating volunteer activities.

This position requires 2-4 years of relevant experience, proficiency in Smartsheet, and strong communication skills. Ideal candidates will demonstrate a proactive approach and commitment to high-quality member experiences.

Qualifications

• 2-4 years of experience in membership services, project management, or a related field.
• Experience managing multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and manage project plans aligned with organizational goals.
• Lead project kick-off and planning meetings.
• Support recruitment initiatives to attract new members.

Skills

Project management

Membership engagement

Communication skills

Proficient in Microsoft Office Suite

Tools

Smartsheet

Novi AMS

Job description

This role supports the execution of membership initiatives and operational projects for a mission-driven organization. The Membership & Operations Specialist will manage projects, support member engagement and retention efforts, and coordinate volunteer and council activities. This individual will play a key role in ensuring projects align with strategic goals while delivering a high-quality member experience.

Key Responsibilities

Project Management & Execution

• Develop and manage project plans aligned with organizational goals using Smartsheet or similar tools
• Lead project kick-off and planning meetings to define objectives, timelines, and deliverables
• Track progress and ensure projects remain on schedule
• Partner with leadership to ensure alignment with strategic initiatives
• Measure project outcomes using internal data, surveys, and stakeholder feedback
• Adjust project plans based on performance and insights
• Apply learnings from current initiatives to improve future projects

Membership Engagement & Growth

• Support recruitment initiatives to attract new members
• Continuously refine strategies to increase member engagement across programs and services
• Manage the membership renewal process to achieve target retention rates
• Serve as staff liaison to membership councils and assigned committees
• Manage onboarding and renewal processes for volunteers
• Provide training and ongoing support to council chairs and members
• Ensure completion of required documentation and compliance with expectations
• Track participation and maintain accurate records of engagement
• Assist with updates to council structures and responsibilities

Society & Program Support

• Support membership engagement and retention efforts for affiliated societies
• Coordinate volunteer processes and project execution for society initiatives
• Assist with ongoing program needs and special projects

Qualifications

Required

• 2–4 years of experience in membership services, project management, or a related field
• Experience managing multiple projects and priorities simultaneously
• Proficiency in Smartsheet or similar project management software
• Strong skills in Microsoft Office Suite
• Excellent written and verbal communication skills
• Strong organizational and interpersonal abilities
• Ability to think proactively and solve problems creatively
• High attention to detail and ability to meet deadlines
• Team-oriented mindset with a strong “can-do” attitude

Preferred

• Experience working within an association or nonprofit environment
• Familiarity with Novi Association Management System (AMS)
• Exposure to Traction/EOS operating system