Program Operations Coordinator

Sources of Strength; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sources of Strength in Lakewood, Colorado is seeking a Program Operations Coordinator to support training logistics, admin systems, and partner relationships across programmes. The role includes coordinating materials, shipments, and data reports for internal and external audiences.

The successful candidate will manage multiple projects, ensure accurate databases, and help improve workflows while engaging with diverse communities and stakeholders.

Qualifications

• Excellent written and verbal communication skills are required.
• Strong public speaking and presentation abilities are essential.
• Outstanding customer service and relationship-building capabilities are needed.
• Solid conceptual, networking, troubleshooting, and interpersonal skills.
• Ability to represent the organisation professionally and ethically at all times.
• Clear, respectful, and effective communication with colleagues, customers, and partners.

Responsibilities

• Coordinate training activities and manage administrative workflows.
• Maintain customer support systems, contracts, and databases in Airtable.
• Track registrations, curriculum orders, and onboarding procedures.
• Prepare reports and communications for internal and external audiences.
• Respond to enquiries from prospective and current customers and partners.
• Collaborate across teams and external partners to improve workflows and delivery.

Skills

Excellent written and verbal comms

Public speaking

Customer service

Relationship-building

Professional & ethical representation

Clear, kind communication with all

Tools

Google Workspace

Airtable

Slack

Zoom

Fellow

Brevo

DocSend

CustomPoint

Fillout

Job description

Key details

Location: Lakewood, Colorado, USA — in-person, hybrid, or remote
Employment Type: Full-time
Salary Range: $55,000–$75,000 per year
Application Deadline: November 5, 2026, by 5:00 p.m. Mountain Time
Expected Start Date: January 2027, with flexibility for the selected candidate
Travel Requirements: Up to 20%
Organisation: Sources of Strength

About Sources of Strength

Sources of Strength is a mission-driven organisation dedicated to empowering a well world by training, supporting, and empowering young people and adults to positively influence their communities through connection, hope, help, and strength.

The organisation delivers one of the most heavily researched and widely disseminated mental health promotion and upstream prevention programmes in the United States. Its work supports schools and communities in strengthening mental health and well-being at individual, relational, and community levels, helping reduce the risks of suicide, violence, and other adverse outcomes.

Sources of Strength operates across elementary, secondary, and university settings, as well as community and workplace environments. Its approach focuses on creating positive cultural change that strengthens well-being, builds supportive relationships, and reduces risk before problems escalade.

The organisation recognises that promoting health and well-being must also involve advancing justice, equity, inclusion, and belonging. It welcomes team members from diverse backgrounds and is committed to creating a workplace where individuals are respected, supported, and encouraged to contribute to organisational development.

About the Position

Sources of Strength is seeking an organised, proactive, and detail-oriented Program Operations Coordinator to support and improve the operational and logistical processes that enable its programmes to run effectively.

The successful candidate will coordinate training activities, manage administrative systems, support relationships with new and existing programme partners, oversee programme materials and shipments, and prepare reports and communications for internal and external audiences.

The role also involves responding to enquiries from prospective and existing customers, coordinating implementation processes, maintaining accurate operational databases, and helping improve workflows that support programme delivery.

The Program Operations Coordinator will work collaboratively across departments, including with the training team, programme operations leadership, and external partners. The position requires excellent communication, strong organisational and problem-solving skills, effective time management, and the ability to manage multiple projects and deadlines.

The ideal candidate will be comfortable working with diverse communities, building positive professional relationships, receiving and providing constructive feedback, and adapting to changing operational needs.

Key Responsibilities

1. Operational and Logistical Coordination

The Program Operations Coordinator will help ensure that training arrangements, administrative processes, and programme delivery are organised, consistent, and clearly communicated.

Responsibilities include:

• Scheduling and coordinating training activities with organisations through telephone calls, emails, video conferences, and calendar management.
• Updating and maintaining customer support systems, contract records, and general operational information systems.
• Monitoring registration processes, curriculum ordering procedures, and other administrative workflows, identifying opportunities for improvement where necessary.
• Supporting long-term operational and strategic planning.
• Sending pre-training communications to programme hosts, attendees, and trainers, including logistical information, host checklists, registration details, and materials confirmations.
• Using Airtable-driven templates and timelines to coordinate pre-training communications and ensure that necessary preparations are completed.
• Maintaining Sources of Strength’s operational databases in Airtable and ensuring information is entered accurately and consistently.
• Tracking shipments and maintaining records for physical programme materials.
• Using organisational platforms and applications, including Google Calendar, Airtable, Fellow, Slack, Zoom, and Google Workspace.

2. Partner Engagement and Account Management

The successful candidate will help establish and maintain positive relationships with prospective and existing programme partners, supporting them throughout the process of exploring, purchasing, and implementing Sources of Strength programmes.

Responsibilities include:

• Serving as a primary point of contact for enquiries from organisations interested in Sources of Strength programmes.
• Conducting one-to-one exploratory calls with prospective partners and participating in group webinars for potential customers interested in programme implementation.
• Guiding interested organisations through the process from initial conversations to quotations and contracts.
• Following up promptly and consistently with prospective partners in collaboration with other staff members.
• Recording enquiries, monitoring the status of prospective customers, and maintaining accurate pipeline information in Airtable.
• Sharing trends and relevant information about prospective partners with the Program Operations Supervisor.
• Serving as a point of contact for organisations with signed contracts, ensuring clear communication, consistent support, customer satisfaction, and compliance with agreed timelines and deliverables.
• Providing digital access to programme curricula for schools that have purchased the programme and completed the required training.
• Analysing programme-related data and preparing reports and recommendations about programme effectiveness.
• Establishing a regular reporting process to document progress against contractual deliverables and expenditure, including spend‑down information for internal and external audiences.

3. Programme Materials and Inventory Management

The Program Operations Coordinator will oversee the administrative and logistical processes involved in managing programme materials, placing orders, coordinating shipments, and maintaining relationships with suppliers.

Responsibilities include:

• Managing programme materials inventory and monitoring stock levels and reorder points.
• Forecasting material requirements to help ensure that supplies are available when needed.
• Identifying opportunities to improve inventory management and operational efficiency.
• Processing orders for programme materials.
• Serving as the primary point of contact for the organisation’s external warehouse partner.
• Tracking shipment information and communicating delivery updates to internal teams and programme partners.
• Identifying and resolving shipping delays, order discrepancies, and other materials‑related issues in collaboration with colleagues.
• Evaluating vendors, negotiating material prices, and managing supplier relationships.
• Participating in regular meetings with the Program Operations Supervisor and warehouse vendor to coordinate materials management, review inventory levels, monitor reorder points, and resolve operational challenges.

4. Communications, Tracking, and Reporting

The coordinator will support clear and effective communication across the organisation and with external partners, helping ensure that information is accurate, timely, and accessible.

Responsibilities include:

• Maintaining consistent, professional, courteous, and effective communication with colleagues, customers, and external partners.
• Supporting internal and external communications across different platforms.
• Assisting with newsletters, social media posts, blog content, and other communications materials.
• Preparing written deliverables and reports for internal and external audiences.
• Maintaining accurate operational records and tracking information.
• Supporting reporting processes that monitor programme implementation, contractual obligations, and organisational activities.

5. Special Projects and Professional Development

In addition to the core responsibilities, the coordinator will contribute to short‑term projects, special assignments, and other activities that support organisational priorities.

Responsibilities include:

• Participating in individual and team projects based on organisational needs.
• Contributing skills, strengths, professional interests, and development goals to special projects where appropriate.
• Completing additional duties and assignments as required to support the organisation’s objectives.

6. Responsibilities as a Sources of Strength Team Member

All team members are expected to contribute to a positive, inclusive, accountable, and collaborative working environment.

Responsibilities include:

• Attending regular staff meetings, wellness activities, professional development days, supervisory meetings, and in‑person staff retreats.
• Completing administrative responsibilities, including expense reports and timesheets.
• Following the policies and procedures outlined in the employee handbook.
• Participating in suicide prevention coalitions, committees, task forces, and other relevant community initiatives in the employee’s local community, state, or region.
• Representing themselves and Sources of Strength while contributing to community well‑being initiatives.
• Approaching social change in diverse communities with compassion, curiosity, and respect for different perspectives, beliefs, and opinions.
• Recognising differences as opportunities for conversation, learning, and community development.
• Developing personal practices that support mental health, well‑being, and resilience.
• Contributing to an equitable and inclusive environment by respecting the dignity of others, communicating thoughtfully, embracing curiosity, and maintaining a commitment to personal and professional growth.

Required Qualifications and Skills

Professional and Communication Skills

Applicants should demonstrate:

• Excellent written and verbal communication skills.
• Strong public speaking and presentation abilities.
• Excellent customer service and relationship‑building skills.
• Strong conceptual, networking, troubleshooting, and interpersonal skills.
• The ability to represent the organisation professionally and ethically.
• The ability to communicate clearly, kindly, and effectively with colleagues, customers, and community partners.

Operations, Organisation, and Problem‑Solving Skills

Candidates should have:

• Exceptional attention to detail.
• Strong problem‑solving and troubleshooting abilities.
• Excellent organisational, data analysis, and information‑processing skills.
• Effective time management and task prioritisation skills.
• The ability to manage multiple projects with different timelines and competing demands.
• The ability to work independently while collaborating effectively with colleagues.
• A proactive approach to identifying operational challenges and improving workflows.

Collaboration and Feedback

The successful candidate must be willing and able to:

• Give and receive feedback constructively.
• Communicate honestly, professionally, compassionately, and transparently with community partners, customers, supervisors, colleagues, and organisational leadership.
• Collaborate effectively with the Sources of Strength training team, direct supervisor, and organisational leadership.
• Participate in annual performance planning and review processes.
• Use feedback and reflection to support continuous improvement.

Technical Skills

Applicants should be comfortable using basic audio‑visual equipment, presentation software and workplace technology.

Relevant platforms include:

• Google Workspace and Google Calendar.
• Airtable.
• Slack.
• Zoom.
• Fellow.
• Brevo.
• DocSend.
• CustomPoint.
• Fillout.

The role also requires the ability to learn and use online platforms and digital systems that support programme coordination, communications, customer management, and operational reporting.

Organisational Culture, Diversity, and Mindset

Sources of Strength is seeking a candidate who demonstrates:

• A commitment to open and direct communication.
• Willingness to adapt to organisational change.
• An inclusive mindset that