Community Digital Navigator & Tech Coach

NANA Regional Corporation; Alaska; On-site; USD 18,000 - 26,000; Part time

Job summary

NANA Regional Corporation is seeking a Digital Navigator to provide individualized support for accessing affordable connectivity, devices, and digital skills in Noorvik, Alaska. The role is part-time, averaging 4 hours per day, Monday through Friday, based in the NANA Village Office.

You will guide Tribal members through internet access options, devices, and basic digital skills, with outreach and progress tracking as part of the Grant’s digital inclusion efforts.

Qualifications

• High school diploma or GED required.
• Experience in customer service, outreach, or technology support is preferred.
• Ability to explain technical concepts clearly and patiently.

Responsibilities

• Interact with clients to assess home internet access needs.
• Advise on low-cost internet options and assist with applications.
• Provide information on affordable devices and repair options.
• Coach clients to use internet services to meet goals.
• Maintain records and report outcomes as required.
• Plan and manage client assistance to meet agreed goals.
• Assist with marketing and outreach for the program.
• Present program information to partners and stakeholders.
• Perform other duties as needed.

Skills

Customer service

Communication

Organizational skills

Digital literacy

Active listening

Confidentiality

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Email

Internet navigation

Job description

NANA Regional Corporation is seeking a Digital Navigator to provide individualized support for accessing affordable connectivity, devices, and digital skills in Noorvik, Alaska. The role is part-time, averaging 4 hours per day, Monday through Friday, based in the NANA Village Office.

You will guide Tribal members through internet access options, devices, and basic digital skills, with outreach and progress tracking as part of the Grant’s digital inclusion efforts.