Community Digital Access Coach

NANA Regional Corporation; Alaska; On-site; USD 28,000 - 39,000; Part time

Job summary

NANA Regional Corporation in Buckland, Alaska, is seeking a part-time digital navigator to guide Tribal members in obtaining affordable connectivity, devices, and digital skills.

You will work in person at the NANA Village Office or via phone, email, text, or video chat, helping clients identify options, enroll in programs, and build confidence with online tools. This role requires strong communication, confidentiality, and a service-oriented mindset.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 6 months to 1 year of customer service, administrative support, community outreach, technology support, or related experience; volunteer experience may be considered.
• Demonstrated computer proficiency, including Microsoft Office, email, internet navigation, and the ability to quickly learn new technology and software applications.
• Strong communication, customer service, and organizational skills, with the ability to explain technical concepts in a clear, patient, and respectful manner.
• Ability to maintain confidentiality, work independently, and accurately document client interactions.
• Willingness to learn digital inclusion resources, affordable connectivity programs, and emerging technology.

Responsibilities

• Initiate interactions with clients seeking assistance.
• Discuss clients' home internet access needs and technology experiences.
• Assess clients' access to technology, digital skill level, and connectivity needs; set goals; confirm details with the client.
• Advise clients about free or low-cost home internet options and assist with applications.
• Provide information about low-cost devices and repair options; assist with acquisition and maintenance.
• Coach clients to use home internet to meet priorities; refer to further digital training.
• Track progress and maintain accurate records; report outcomes.
• Plan and manage assistance to fulfill agreed goals.
• Contribute to marketing and outreach for the digital navigator program.
• Deliver occasional presentations to partners, clients, and stakeholders.
• Other duties as assigned.

Skills

Customer service

Administrative support

Technology support

Communication skills

Organizational skills

Confidentiality

Willingness to learn

Education

High school diploma or GED

Tools

Microsoft Office

Email

Internet navigation

Job description

NANA Regional Corporation in Buckland, Alaska, is seeking a part-time digital navigator to guide Tribal members in obtaining affordable connectivity, devices, and digital skills.

You will work in person at the NANA Village Office or via phone, email, text, or video chat, helping clients identify options, enroll in programs, and build confidence with online tools. This role requires strong communication, confidentiality, and a service-oriented mindset.