Community Digital Inclusion Navigator

NANA Regional Corporation; Kivalina (AK); On-site; USD 2,073,000 - 3,444,000; Part time

Job summary

NANA Regional Corporation seeks a digital navigator to support tribal members with access to affordable connectivity, devices, and digital skills. This part-time role averages 4 hours per day, Monday through Friday, based at the NANA Village Office.

Responsibilities include client outreach, needs assessment, and guiding customers through service options, device access, and training. Strong communication and confidentiality are essential.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of customer service or related experience.
• Demonstrated computer proficiency including MS Office, email, and internet navigation.

Responsibilities

• Initiate interactions with clients seeking assistance.
• Discuss client home internet access and digital skills needs.
• Assess clients' technology access and set goals for services.
• Advise on free or low-cost internet options and assist with applications.
• Provide information on sources of affordable devices and repairs.
• Coach clients to use internet services to meet goals and refer to additional training.
• Track client progress and maintain records.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Willingness to learn

Education

High school diploma or GED

Coursework toward degree/certificate

Tools

Microsoft Office

Email/Internet navigation

Job description

NANA Regional Corporation seeks a digital navigator to support tribal members with access to affordable connectivity, devices, and digital skills. This part-time role averages 4 hours per day, Monday through Friday, based at the NANA Village Office.

Responsibilities include client outreach, needs assessment, and guiding customers through service options, device access, and training. Strong communication and confidentiality are essential.