Community Crisis & Benefits Case Manager

The Just One Project; North Las Vegas (NV); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision coverage

401k with 3% employer match

Paid Time Off

8 weeks paid parental leave

6 floating holidays

Bereavement pay

Job summary

The Just One Project is seeking an Emergency Assistance Case Manager to be the first friendly face for community members accessing food, housing, healthcare and benefits. You will assess needs, connect clients to internal programs and trusted partners, and help complete essential paperwork. This role emphasizes relationship-building across programs and the community.

Typical schedule is Monday–Friday, 8:00 a.m.–4:30 p.m. Occasional adjusted shifts around special events, about six times yearly.

Qualifications

• Associate's degree in Social Work, Human Services, or related field required or equivalent experience.
• 3+ years in nonprofit, human services, or a customer facing role.
• Fluency in English and Spanish.

Responsibilities

• Be the welcoming first point of contact for walk in, phone, and referred community members.
• Conduct brief, compassionate intake conversations to understand immediate needs.
• Connect community members to the right internal programs and trusted external partners.
• Help with applications for benefits, identification, and other essential paperwork.
• Follow up to ensure the connection is successful and identify further needs.
• Build strong relationships with community partners for fast, reliable referrals.
• Provide crisis support and connect people to emergency services as needed.
• Represent The Just One Project at community events and outreach.
• Keep accurate, timely records of every connection made.

Skills

English and Spanish fluency

Education

Associate's degree in Social Work

Bachelor's degree preferred

Job description

The Just One Project is seeking an Emergency Assistance Case Manager to be the first friendly face for community members accessing food, housing, healthcare and benefits. You will assess needs, connect clients to internal programs and trusted partners, and help complete essential paperwork. This role emphasizes relationship-building across programs and the community.

Typical schedule is Monday–Friday, 8:00 a.m.–4:30 p.m. Occasional adjusted shifts around special events, about six times yearly.