Case Manager

Aven, Inc.; Worcester (MA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Aven, Inc. is seeking a dedicated Case Manager to provide comprehensive support to individuals and families in need. You will assess client needs, develop individualized service plans, and connect clients with essential resources and services.

The role emphasizes intake, needs assessment, and collaboration with a multidisciplinary team to ensure coordinated services and positive outcomes for families. Training and development are available to support career growth.

Responsibilities

• Complete intake and needs assessment with families across housing, budgeting, employment, education, health, and daily living.
• Interview and evaluate families to form Individualized Service Plans.
• Help families build self-sufficiency plans.
• Advocate for families and attend administrative hearings.
• Maintain accurate case records and document services.
• Provide emergency response management to address crises.
• Accompany and transport participants to appointments.

Job description

As a Case Manager, you will be responsible for providing comprehensive support and guidance to individuals and families in need. Your role will involve assessing client needs, developing and implementing individualized service plans, and connecting clients with appropriate resources and services.

Benefits

• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Responsibilities

1. Complete intake and needs assessment with families, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
2. Interview and evaluate families to formulate Individualized Service Plans based on Program requirements.
3. Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
4. Help families build self-sufficiency plans.
5. Assist families to transition to self-advocacy roles.
6. Advocate on behalf of families and attend administrative hearings, if necessary.
7. Perform home visits and/or unit inspections.
8. Establish, evaluate, and monitor goals for families linked to measurable outcomes.
9. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services.
10. Maintain the structure and policies of the program through orientation of families by reviewing program rules, policies, and case management visits.
11. Maintain accurate case records by documenting all services rendered including up-to-date case notes, telephone contact logs and referrals.
12. Enter required data into the agency databases with reporting, as required.
13. Provide emergency response management to address any crises or safety issues that may arise.
14. Accompany and/or transport participants to appointments as necessary.
15. Assist families with scheduling appointments.