Community Coordinator & Center Concierge

IWG plc; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays: 11 per year

401K with company match

Health care for full-time team members

Quarterly bonus program

Hourly rate of $18.50

Bright and inspiring work environment

Training and development opportunities

Business casual attire

Job summary

IWG plc in Lancaster, PA is seeking a Community Associate to greet and assist customers, manage center operations, and handle administrative tasks to keep the community running smoothly.

You’ll coordinate with the Community Manager, arrange events, manage bookings, assist with packages, explain services, and ensure accurate billing and invoicing while delivering friendly, solution-oriented support to members.

Qualifications

• A good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the United States and at least 18 years old

Responsibilities

• Assist customers with inquiries, billing, and directions within the center
• Set up equipment and coordinate room bookings
• Help with printing, packages, and center operations
• Ensure accurate invoicing and service charges

Skills

Customer service

MS Office

Communication

Problem solving

Adaptability

Job description

IWG plc in Lancaster, PA is seeking a Community Associate to greet and assist customers, manage center operations, and handle administrative tasks to keep the community running smoothly.

You’ll coordinate with the Community Manager, arrange events, manage bookings, assist with packages, explain services, and ensure accurate billing and invoicing while delivering friendly, solution-oriented support to members.