Community Concierge & Guest Experience Lead

Harbor Southlake Management LLC; Southlake (TX); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Harbor Southlake Management LLC seeks a Community Concierge to be the first contact for visitors and to support administrative tasks with professionalism and hospitality. The role requires organization, multi-tasking and basic computer skills to create an excellent experience for residents and guests.

Responsibilities include answering calls, relaying messages, maintaining visitor logs, greeting guests, updating resident data in the Yardi system, and supporting office operations while upholding

Qualifications

• Must have a high school education
• Must be able to communicate effectively
• Must possess excellent customer service skills
• Must possess an understanding and ability to demonstrate hospitality to all community visitors

Responsibilities

• Answers incoming calls in a warm, pleasant and professional manner
• Greets all visitors, residents, family members and associates
• Maintains current visitor log and ensures messages are relayed promptly
• Inputs resident information into the Yardi system and updates facesheets
• Ensures reception areas are clean, hospitable, and inviting
• Coordinates appointments for residents requesting transportation or services
• Performs basic administrative tasks and supports the Business Office

Job description

Harbor Southlake Management LLC seeks a Community Concierge to be the first contact for visitors and to support administrative tasks with professionalism and hospitality. The role requires organization, multi-tasking and basic computer skills to create an excellent experience for residents and guests.

Responsibilities include answering calls, relaying messages, maintaining visitor logs, greeting guests, updating resident data in the Yardi system, and supporting office operations while upholding