Community Concierge & Events – On-Site (Houston)

IWG; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off (sick and vacation)

11 holidays per year

401K with company match

Health care for full-time team members

Quarterly bonus + $18.75 hourly rate

Bright and inspiring work environment

Training and development opportunities

Business casual attire

Job summary

IWG is seeking a Community Associate for our Houston on-site center. You will greet customers, resolve inquiries, and maintain the center operations to ensure a smooth day-to-day experience.

The role emphasizes customer service, organization, and teamwork within a vibrant workspace network. Ideal candidates are customer-focused, with 1+ years of experience, proficient in MS Office, and able to thrive in a fast-paced environment.

Qualifications

• 1+ years of customer service experience preferred.
• Able to take ownership of problems and resolve them.
• Positive, enthusiastic, and adaptable to fast-changing situations.

Responsibilities

• Assist customers with day-to-day inquiries and requests in person.
• Set up and support in-center services (wifi codes, directions, AV equipment, packages, invoicing).
• Prepare and manage events and networking activities in the center.
• Coordinate with building services and IT for center operations and issue tickets as needed.
• Maintain a neat and organized center environment and communicate with customers.

Skills

Customer service

Communication

Problem solving

Adaptability

Tools

MS Office

Job description

IWG is seeking a Community Associate for our Houston on-site center. You will greet customers, resolve inquiries, and maintain the center operations to ensure a smooth day-to-day experience.

The role emphasizes customer service, organization, and teamwork within a vibrant workspace network. Ideal candidates are customer-focused, with 1+ years of experience, proficient in MS Office, and able to thrive in a fast-paced environment.