Senior Case Manager - Community Advocacy & Support

Bronxworks

New York (NY)

On-site

USD 60,000 - 61,000

Full time

12 days ago

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Job summary

BronxWorks is seeking a Full Time position in Bronx, NY to support individuals and families in accessing public benefits and resources. You will conduct participant intakes, provide referrals, advocate for clients, and maintain data in the PTS and Salesforce systems to meet program goals.

You will document client progress, ensure contract compliance, and participate in monthly meetings with leadership. A Bachelor’s Degree with 1 year of benefits experience is required, along with strong

Qualifications

Bachelor’s degree and some experience in benefits or entitlements.
Strong written and oral communication abilities.
Proficiency with computers, email, and office equipment.
Ability to coordinate referrals and maintain client records.

Responsibilities

Conduct participant intakes and assessments with data entry into PTS and Salesforce.
Provide clients with internal and external referrals as needed.
Perform client advocacy and monthly follow-ups to monitor service delivery.
Establish and monitor QA processes to align with agency standards and contracts.
Monitor contractual compliance and meet with the contract manager during site visits.
Document client progress and interactions in the database.
Participate in community outreach events.
Meet monthly with the Program Director/AVP for updates and feedback.
Submit monthly reports to supervisor and funding source.
Perform additional duties as assigned.