Community Case Manager – Social Services Advocate

BronxWorks; New York (NY); On-site; USD 50,000 - 52,000; Full time

Job summary

BronxWorks is seeking a full-time Case Manager to join the team in the South Bronx, handling outreach, intake, and benefit applications. You will manage a diverse caseload, document progress, and coordinate with partners across health, housing, and employment services. Salesforce duties and community engagement are part of the role.

The ideal candidate has a degree or equivalent experience, knowledge of public benefits, and bilingual English/Spanish. Evening/weekend flexibility is expected.

Qualifications

• Bachelor’s degree with case management experience OR HS diploma with 2 years of benefits experience.
• Knowledge of government benefits (ACCESS HRA, SNAP, Cash Assistance, Fair Fares, etc).
• Bilingual English/Spanish strongly preferred.
• Flexibility to work some evenings and weekends.
• Mental health background preferred.
• Crisis prevention and mental health first aid training within first 6 months.
• Strong oral and written communication, time management and organizational skills.
• Proficiency in Microsoft Office and other standard business technology.

Responsibilities

• Assist with the outreach and engagement of community members in the E Robert Moore and Courtlandt PACT-RAD development.
• Manage a caseload and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up.
• Coordinate client services with other social services such as mental health, medical, employment, educational, childcare, and other providers.
• Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts.
• Monitor and document client progress toward service plan goals.
• Document all interactions with, or on behalf of, clients in Salesforce.
• Maintain familiarity with program resources available on- and off-site.
• Act as program contact person for inquiries concerning clients.
• Conduct home visits and other field work, as required.
• Complete Salesforce program reports on a monthly or quarterly basis.
• Report to and meet with supervisor monthly.
• Coordinate and facilitate monthly community events that fit the needs of the PACT-RAD community under the guidance of the Program Coordinator.
• Perform additional administrative duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Time management

Organizational skills

Microsoft Office

Education

Bachelor's degree with case management experience

High School Diploma with 2 years of benefits experience

Tools

Salesforce

Job description

BronxWorks is seeking a full-time Case Manager to join the team in the South Bronx, handling outreach, intake, and benefit applications. You will manage a diverse caseload, document progress, and coordinate with partners across health, housing, and employment services. Salesforce duties and community engagement are part of the role.

The ideal candidate has a degree or equivalent experience, knowledge of public benefits, and bilingual English/Spanish. Evening/weekend flexibility is expected.