Community Care Scheduling & Admin Specialist

U.S. Department of Veterans Affairs; Iowa City (IA); On-site; USD 45,000 - 65,000; Part time

Benefits offered by this job

Paid Time Off

Parental Leave

Child-Care Subsidy

Traditional federal pension

Job summary

The U.S. Department of Veterans Affairs in Iowa City, IA, seeks a Medical Support Assistant to coordinate patient care and provide clerical support within the Community Care service line at the Iowa City VA Medical Center.

You will schedule appointments, greet patients, relay messages, and assist clinical staff based on scheduling guidelines. Experience with medical terminology and proficiency in scheduling software are valued as you support care coordination across VA facilities and external

Qualifications

• Knowledge of basic medical terminology to assist in patient care
• Ability to record patient messages and understand physician requests
• Proficiency with office automation equipment and scheduling systems

Responsibilities

• Track assigned workload for all consults and results management
• Maintain effective communication with interdisciplinary teams and non-VA medical facilities
• Participate in Care in the Community team huddles and meetings to plan workflow
• Ensure integrity of databases and data used for administration and customer service
• Utilize Community Care programs, electronic medical records, scheduling software, and related critical administrative programs
• Schedule, reschedule patient consults, and monitor processes related to Care in the Community scheduling
• Communicate appointment details and pre-appointment requirements or instructions to patients and families
• Contact ordering provider or nurse when clinical review is required
• Identify and communicate patient concerns or needs during calls or interactions
• Link Care in the Community consults and appointments within the scheduling package to ensure accurate information for future scheduling
• Work schedule: Intermittent employment up to 32 hours/week
• Compensation: Competitive salary with regular increases
• Paid Time Off: 37-50 days per year (including annual leave, sick leave, and federal holidays)
• Parental Leave: Up to 12 weeks of paid leave after 12 months of employment
• Child-Care Subsidy: Up to 25% of eligible childcare costs for full-time employees meeting income criteria
• Retirement: Traditional federal pension and federal 401(k) with VA contribution

Skills

Medical terminology

Patient communication

Office automation

Appointment scheduling

Education

GS-03 Basic citizenship requirement

GS-04 One year education above high school

GS-05 One year of experience above lower grade or two years education

Tools

Office automation software

Job description

The U.S. Department of Veterans Affairs in Iowa City, IA, seeks a Medical Support Assistant to coordinate patient care and provide clerical support within the Community Care service line at the Iowa City VA Medical Center.

You will schedule appointments, greet patients, relay messages, and assist clinical staff based on scheduling guidelines. Experience with medical terminology and proficiency in scheduling software are valued as you support care coordination across VA facilities and external