Community Care Medical Support Specialist

US-Department-of-Veterans-Affair; Philadelphia (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

The US Department of Veterans Affairs seeks an Advanced Medical Support Assistant (GS-6) for the Community Care Service at the Philadelphia DOW location. This role supports clinical staff by scheduling appointments, greeting patients, handling calls, and processing referrals and provider orders following VA scheduling guidelines.

Responsibilities include coordinating transfers, updating demographics/insurance at check-in, and collaborating with clinicians to ensure timely access to care.

Qualifications

• US Citizenship required (non-citizens only if VA policy allows)
• High school diploma, GED, or state/province proficiency certificate
• Proficient in spoken and written English per 38 USC § 7403(f)

Responsibilities

• Schedule patient appointments, including rescheduling and cancellations, and enter information per scheduling guidelines
• Answer phones, greet patients, relay messages to appropriate staff
• Verify and update demographics and insurance information at check-in
• Coordinate administrative transfers to other VA facilities or private hospitals
• Communicate effectively with clinicians and patients to support access to care
• Work in an office setting with clerical duties and patient contact

Skills

Team collaboration

Prioritization

Communication

Interdisciplinary care

Medical terminology

Education

High school diploma / GED

Job description

The US Department of Veterans Affairs seeks an Advanced Medical Support Assistant (GS-6) for the Community Care Service at the Philadelphia DOW location. This role supports clinical staff by scheduling appointments, greeting patients, handling calls, and processing referrals and provider orders following VA scheduling guidelines.

Responsibilities include coordinating transfers, updating demographics/insurance at check-in, and collaborating with clinicians to ensure timely access to care.