Advanced Medical Support Assistant - Community Care Coordinator

U.S. Department of Veterans Affairs; Philadelphia (Philadelphia County); On-site; USD 52,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to support Community Care at the Philadelphia location.

The role includes greeting patients, scheduling appointments, and coordinating patient flow across inpatient and outpatient settings. Ideal candidates will demonstrate strong communication, teamwork, and organizational skills, ensuring accurate records and timely responses to staff and veterans.

Qualifications

• Ability to communicate clearly with patients and staff.
• Ability to schedule appointments and manage calendars.
• Familiarity with basic clerical tasks and recordkeeping.

Responsibilities

• Answer phones and greet patients in a courteous manner.
• Schedule, cancel, and reschedule appointments per guidelines.
• Enter and verify patient demographics and insurance information.

Skills

Customer service

Communication skills

Phone etiquette

Multitasking

Team collaboration

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to support Community Care at the Philadelphia location.

The role includes greeting patients, scheduling appointments, and coordinating patient flow across inpatient and outpatient settings. Ideal candidates will demonstrate strong communication, teamwork, and organizational skills, ensuring accurate records and timely responses to staff and veterans.