Community Care Coordinator

Socket.dev; Northlake (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago seeks a Community Care Coordinator to assess resident needs, develop service plans, and coordinate referrals with local providers. You will facilitate educational programs and respond to resident concerns, ensuring high-quality care and adherence to policies.

The role involves collaborating with multidisciplinary teams and enhancing skills to support resident well-being and organizational success in Cook and Lake counties.

Qualifications

• AA in a related field required with 1-3 years relevant experience.
• Strong customer service and communication skills with diverse populations.
• Experience completing assessments and evaluations.

Responsibilities

• Conduct annual assessments of residents' needs and develop annual service plans.
• Coordinate referrals to service providers and resources for residents.
• Facilitate educational and wellness programs for residents and families.
• Handle resident and visitor complaints and crisis situations per policies.
• Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.

Skills

Customer service

Communication

Diversity awareness

Assessment experience

Education

Associate's Degree (AA) in related field

BA/BS in related field

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Community Care Coordinator conducts annual resident assessments and service plans, coordinate referrals and community resources, facilitate educational and wellness programs, manage resident concerns and crisis situations, monitor service delivery and housing placement needs, collaborate with multidisciplinary teams, and continuously enhance skills to support resident well-being and organizational success.

Job Responsibilities

• Conduct annual assessments of the residents' needs using the prescribed resident application. Research and maintain a network of service providers in the community. Assist residents in the development of their annual service plans, including but not limited to providing referrals with professionals standards, and external requirements of a relevant regulatory, licensing or accrediting bodies. Facilitate events and educational presentations for the residents and their families on topics including but not limited to health, wellness, safety, financial assistance, and residents rights.
• Handle all resident and visitor complaints as well as crisis situations in consultation with their supervisory chain in compliance with CCAC/Programmatic policies and procedures and treats each case with sensitivity and expedience.
• Coordinate the annual building assessment to identify residents who are frail and/or at risk. Assist residents in the development of annual service plans. Provide referrals to service agencies and service providers to the residents and monitor service delivery. Assist management when necessary to permanently place a resident in a more appropriate setting.
• Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 10 lbs

Other Requirements: Comply with program and/or requirements related:

• Background check

Education and Experience Requirements:

Minimum

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Strong customer service skills, able to work well with a diverse population, great communication skills.
• Previous experience completing assessment and evaluations.

Preferred

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience
• Previous experience completing assessment and evaluations specifically within the senior population.
• Data entry experience preferred.